Winnie Thomas Email & Phone Number

Veterinary care coordinator• Provide positive customer service to pet families • Guide emotional conversations in a calm peaceful manner• Accurately document medical info and schedule appt effectively

• Researched and authored administrative policies, procedures, and technician training protocols at the executive leadership level.• Established curriculum, delegated training to Treatment Floor Liaisons, Clinical Leads, and Supervisors, and assisted directly with training as needed.• Ensured all employees and veterinarians completed the onboarding process, including state licensing requirements.• Ensured the Business Office functions of Revenue Cycle Management (RCM) including, but not limited to:o developed initial estimateso accurate final invoicingo financial consulting with pet parentso standardized data entry into the EMRo sales transactions trackingo accounts Receivables collections• Managed equipment inventory, drug and office supply inventory, and equipment service maintenance schedules• Responsible for building a team that bridges the 24/7 revenue cycle management processes• Ensured the company maximized collections, reduced unaccounted-for monies, and effectively communicated with pet parents the clinical justifications for final invoices• Assisted with preparing hospital Policies & Procedures, Technician and Front of house Training• Filled in as an emergency technician when staffing shortages occurredo Advanced from Part-Time Vet Tech to Manager in less than one year!