▪︎ Providing quick and friendly service to callers and directing calls to the appropriate departments.▪︎ Ensuring speedy and courteous answering of incoming telephone calls both internal and external following the standard phrases.▪︎ Ensuring that all guests and callers are provided with concise information concerning the services and facilities provided by the organization.▪︎ Ensuring all guest queries, enquiries and requests are attended to in a helpful and professional, yet warm and friendly manner.▪︎ Providing effective support to the team to enable them to provide effective & efficient services.▪︎ Responding to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.▪︎ Establishing and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum productivity, morale and guest service.

▪︎Demostrated proper telephone etiquette, customer service and active listening in order to book appointments for patients.▪︎Keenly registered new patients in the system.▪︎ Informed the patients of any changes on the doctor's schedule that may affect their appointment time.▪︎ Informed both nurses and doctors when patients arrive for their appointments.▪︎ Liasing with the insurance team regarding patient insurance coverage.▪︎ Informing patients once their insurance claims are approved.

(Stationed at Naufar)▪︎ Handled incoming and outgoing calls with a warm, efficient, and professional demeanor, ensuring excellent customer service.▪︎ Accurately transferred calls to the appropriate persons/departments and relayed messages clearly and concisely.▪︎ Updated and maintained the telephone directory, ensuring it was always up to date for efficient communication.▪︎ Greeted and welcomed guests in a friendly, courteous, and professional manner, creating a positive first impression.▪︎ Handled booking reservations, check in/out guests, and billing procedures with precision and attention to detail.▪︎ Updated guest information in Opera PMS according to registration forms ensuring accurate records.▪︎Maintained a clean and tidy reception area at all times, reflecting the hotel’s commitment to excellence.▪︎ Addressed guest complaints promptly and effectively, escalating issues to the supervisors when necessary.▪︎ Managed guest requests efficiently, liaising with the appropriate departments and ensuring follow-up.▪︎ Provided training and guidance to new associates, contributing to a cohesive and well-trained team.

Stationed at Naufar.▪︎ Managed the reception, recording, and dispatch of dirty uniforms for washing, ensuring timely and accurate processing.▪︎ Organized the receipt, inspection, recording, and arrangement of clean and well-pressed uniforms in the uniform room for easy access.▪︎ Demonstrated attention to detail by promptly fixing broken buttons and promptly notifying the tailor of any tears for repair.▪︎ Maintained meticulous records of uniform issuance to staff, ensuring proper documentation and accountability through signed receipts.▪︎ Provided support in housekeeping tasks as needed, showcasing flexibility and willingness to assist in various operational duties.

▪︎ Maintained the highest standard of cleanliness and replenished guest rooms to ensure a comfortable stay experience.▪︎ Executed vacuuming of hallway carpets to uphold cleanliness standards throughout the property.▪︎ Coordinated effectively with the front office team to facilitate a seamless guest check in and check out process.▪︎ Collaborated with various departments to ensure guest satisfaction and enhance overall guest experience.▪︎ Reported any lost and found items as well as maintenance issues promptly to supervisors for resolution.▪︎ Attended departmental briefings, trainings, and meetings to stay updated on industry trends and best practices.▪︎ Provided training to new associates, assisting them in settling into their roles and fostering a positive team environment.

▪︎ Processed payment accurately and provided receipts to the customers.▪︎ Recommended products to customers resulting in increased sales.▪︎ Checked and replaced sold items on shelves, while also monitoring and noting down out-of-stock items.▪︎ Conducted daily sales reconciliation and performed data entry for new stock.▪︎ Managed petty cash and performed administrative tasks like filing, data entry for new stock and ensured office supplies were well-stocked.