Winnie Biju Email & Phone Number

Over 20 years of leadership experience in service delivery and program management of medium to large scale healthcare BPO programs with a focus on ♦ Driving growth through the account lifecycle including participation in sales/sales support roles, business process mapping, configuring delivery architecture, account and people management♦ Creating thriving entrepreneurial, technology enabled services delivery environment with hands-on expertise in delivering transformational outcomes through six sigma and lean methodologies ♦ Maintain Enabling the leadership team on market strategy and evolving strategy for driving business growth♦ Applying cross-functional expertise to incubate new practices, and managing hyper growthKey Achievements♦ Recognized by the Dell Services leadership with the Silver Award for Customer Experience Turnaround in Q3 FY12 and Q2 FY13♦ Recognized by the Dell Services Leadership as a Tell Dell Rock Star for having achieved over 75% favorable scores in the Tell Dell Employee survey for two consecutive years

Listed skills include Service Delivery, Team Management, Management, Vendor Management, and 22 others.