Quality Analyst with 4 years of experience in back office support, customer service, and administrative task. Specializes in document management related to health care, provides problem-solving and critical thinking skills in responding to online orders-related inquiries and general account-specific questions while adhering to quality guidelines, monitor chats handled by representatives to ensure it is aligned with the client and company's standard and provide detailed and in-depth data analysis and create reports and recommendations for KPI improvements.