- Lead Associates during shifts, including assigning tasks (cleaning, line duties, opening/closing duties), and providing feedback and training for newcomers.- Cash Handling - counting tills, recording financial logs daily- Ensuring restaurant and food safety standards are being followed- Maintaining a good customer experience and recovering any guest complaints in a timely manner- Resolve customer complaints/issues;- Ensure back-of-the-house procedural standards are met;

- Processing basic immigration cases: visitor visa, study permit, permanent resident, sponsorship application forms and supporting documentation for submission via online and regular mail- Utilizing document and managing data to prepare, monitor, and record all aspects of client casework- Initiating contact with government agencies to obtain necessary information- Assisting with other assistants' caseload as required

"PV Trans is owned majorly by PetroVietnam with over 2,000 employees, provides maritime transportation and services to the oil and gas industry in Viet Nam and abroad."• Advised proactively HRD to take any appropriate corrective actions when needed to improve significantly the flexibility and standardization of all HR documents and governance practices such as developing all standardized HR forms/excel files, re-arranging document filing aligned with ISO management, implementing orientation sessions, innovating valued employee’s reward program.• Increased the success of whole corporate’s annual business plan by understanding subsidiary companies’ annual business plan following with detailly specific human resource demands and wage & benefit funds, approving their annual wage & benefit funds and following up their payment processes to prevent any potential over-budget practices. • Improved the effectiveness of HR department by consulting HRD to develop HR strategies, implemented fair and consistent HR policies & procedures in line with company’s strategy as well as maintained the competitiveness of C&B policies with the market to reduce annual turnover rate and increase effective talent retention practices.

"KLS is a Vietnam-based company with around 200 employees, provides securities brokerage, trading, investment consulting, and depository services." • Responsible for all HR aspects and ensured any related HR practice, policies are in compliance with law and regulation including but not limited to establishing consistent recruitment & selection practices, on-boarding procedures, conducting all compensation & benefits administration, processing annual performance evaluation.• Responsible for all administrative duties and receptionist-type duties to Director such as following up offices supplies/equipment procurement, maintaining and preparing reports from manual or electronic files, inventories, mailing lists and databases, etc.• Coordinated with other department heads to provide and organize appropriate training programs which improved employees’ knowledge and skills as required.

"Norfolk Hotel is owned by Norfolk Group, which was established in 1991 and became the first international standard hotel in Ho Chi Minh City, currently employs nearly 200 employees"• Improved the credibility of Human resources department by ensuring all HR policies, practices, procedures align with related laws & regulations.• Established the competitive compensation and benefits policies to ensure providing all employees good experience in workplace• Reduced annual corporate’s expenses from 10-20% by effectively collaborating with other departments to plan/organize all activities and events for hotel staff such as year-end party, employees’ birthday party within reasonable budget.