• Assess client systems to determine optimal Software as a Service (SaaS) /Platform as a Service (PaaS) solutions based on organization processes, future path, and budget. Offer recommendations to optimize effectiveness, efficiency and user experience.• Creatively architect and build functionality to maximize effectiveness, increase productivity for all levels of users, and ensure capture of high-quality data metrics to monitor growth and progress. Examples of app functions include customer relationship management (CRM), project management, human resources functions (hiring, employee benefits, employee evaluation, employee satisfaction), order processing, inventory, product development, ticketing, approval workflow, contracting, financial analysis, audit tracking, legal evaluation, membership.• Interpret and migrate data between systems, both as a starting place for a new system and as an on-going solution, using tools such as Workato and Zapier, as well as direct the build of customized solutions.• Coach app builders and train users to expand and maximize the tool experience.

• Managed and led the account manager/development team in translating complex business needs and existing processes into highly effective customized database applications using the platform Quickbase.• Recognized for creativity in solution building, outstanding customer service, and coaching for users and app administrators.

• Coached new and experienced motorcyclists utilizing the philosophy and curriculum of the Motorcycle Safety Foundation. • This was a very part-time, weekend position that allowed me to keep connected to the motorcycling community and the ideals of motorcycle safety, as well as provided the opportunity to work with people representing multitudes of learning styles, cultures and life perspectives.• Served as Alameda Site Manager, 2004-2006.

• Directed all facets of the operations and instructional program of 20 site based supplemental services programs employing 45 instructors and 3 managers.• Served communities throughout northern California: Stockton, San Jose, San Francisco, Santa Rosa, Oakland, Richmond.• Ensured parent, site staff and student satisfaction, instructional integrity, student attendance and adherence to federal and state criteria.

• Captained the team who executed the contracting, fulfillment, and training functions, as well as managed office functions and facilities. CORE provides expert technical assistance and professional development for pre-K through 12 literacy and math programs. • Noted projects led/managed: collaborated closely with all CORE departments (Editorial, Training, Research and Evaluation, Marketing, Finance) to launch four brand new comprehensive products in a four-month timeframe; significantly improved and simplified the travel and expense policies and procedures; researched, recommended, implemented major communication service implementation.

• Directly supervised a consulting team of 8 and collaboratively managed a department of 40 consultants, who trained, observed, and coached teachers and administrators in instructional and management strategy in 200 schools in 6 Western states.• Trained educators to implement the Success For All school reform model created by Johns Hopkins University. Presented over 20 topics ranging from basic implementation of curriculum to specialized subjects, such as using data to guide instruction, building effective project team meetings, and incorporating and utilizing English Learner strategies.

Facilitated learning for 4th and 5th grade students in an urban inner city school setting as a Teach For America Corps Member. Selected by peers as Teacher of the Year.