Winnie Heh Email & Phone Number

Monterey, CA, US

Women in Localization is a California 501(c)(3) non-profit organization founded in 2008, whose mission is to create a global community for the advancement of women and the localization industry.

• Advise PE firms, management consulting firms, investment analysts and investors on due diligence, market research and valuation in the $55 billion language services industry.
• Advise and coach CEOs and management teams on change management, scaling strategies and execution, process automation leveraging AI and analytics.

The California Healthcare Interpreting Association (CHIA) is a 501(c)(3) public charity dedicated to improving the quality and availability of language services in the delivery of healthcare. The organization was founded in 1996. CHIA’s diverse membership includes interpreters, physicians and other healthcare providers, hospitals, interpreting agencies and.

Monterey, CA

• Improve students and alumni employability and employment outcome by teaching career management classes, providing one-on-one coaching, and connecting students with industry mentors.
• Convert industry trends and employer talent needs into employment and internship postings at MIIS by identifying employers and serving as a talent consultant.

Monterey, CA

Accountable for the roll-out of OlympusSM, a $20 M private-equity-backed technology platform that delivers $400 M of annual revenue in remote interpretation.

Monterey, CA

• Accountable for cost and service level objectives of Over-the-Phone Interpretation Service, On-Site Interpretation Service, Translation Solutions, Language Line University and Customer Service. Manage an annual.
• Responsible for sourcing, recruiting, scheduling, management, and training of 6,000 translators and interpreters globally as well as 8 call centers with 700 seats in the U.S., U.K., Costa Rica, Panama, Peru, Argentina.
• Sourced, created and scaled partnerships with outsource vendors in Peru, Argentina, Honduras, and Mexico.
• Formed coalition and led SMEs to create the first ever nation-wide certification program for medical interpreting in 2009, now administered by the National Board for Certified Medical Interpreters.
• Integrated 4 acquisitions into operating platform.

Monterey, CA

• Responsible for international market entry strategies and implementation including the United Kingdom, Canada, and Japan.
• Personally responsible for the adoption of Over-the-Phone Interpretation Service by 3 out of the 4 Canadian Charter Banks, who are still clients today.
• Acquired and integrated United Kingdom’s largest provider into operating platform.

Monterey, CA

• P&L responsibility for $80 M business.
• Directed all marketing and sales activities including product development, pricing, market research, PR, customer service and sales support.
• Launched Over-the-Phone Interpretation service in Canadian market in partnership with AT&T Canada.

Monterey, CA

• Responsible for leading a cross-functional team of MIS, Operations, Forecasting, Marketing, Billing and Finance to generate revenue.
• Created competitive offer responses for acquisition, stimulation and retention.

Monterey, CA

Taught consecutive and simultaneous interpretation at the Graduate School of Translation and Interpretation.

Morristown, NJ

• Managed the profitability and market share objectives for AT&T’s long distance residential service to China, Hong Kong, Taiwan and Macao. The annual worth of the market was $280 M.
• Led cross-functional team of Call Servicing, Channel Management, Marketing, Forecasting, Pricing, Billing and Settlement to increase market share by 5 points within a year in a highly price sensitive and competitive.

Monterey, CA

• Directed the efficient management of customer service, force planning, and personnel administration for the call center of AT&T Language Line Services, with 50 call center representatives, 200 Interpreters, and 800.
• Created the Work-At-Home Interpreter Business Model and infrastructure.
• Pioneered a partnership with Bell Labs to create a work force management system to support “multi-campaign” scheduling model.
• Integrated the Bell Labs work force management system with company’s proprietary call routing system – Titan.

Ma, Translation & Interpretation

Activities and Societies: Rotary Scholar Thesis with distinction

Women’S Corporate Board Readiness Program, 2022

Activities and Societies: - Preparation for Serving on Public and Private Boards - Corporate Governance - Finance Through the Board Lens.

Bachelor Of Arts (B.A.), English Literature And Language

Associate Of Arts (A.A.), Accounting And Statistics