Client Communication Specialist:-Perform a heavy volume of inbound and outbound phone duties, including contacting and transferringclients to appropriate parties.-Sending email communication to clients and staff to keep communication flowing in the mortgage or refinancing process.-Use the internal proprietary software and technology of Rock Connections.-Participate in regular training on products and clients of Rock Connections.-Providing education to the client about products and services the companies offers that would benefit the client.-Filter leads on behalf of Rock Connections clients.-Won March Madness 2018, A competition company wide for best salesman.-Certificate for Best Laugh on the Team and Wise Gal on the Team.

-Noted for return clientele and referral business.-Helped clients by providing information; answering questions; completing payment transactions.-Bookkeeping.-Creating and maintaining financial reports.-Prepared leasing and customer relations reports by analyzing and categorizing sales information;identifying and investigating customer complaints and service suggestions.-Maintained a safe and clean environment by developing and publishing evacuation routes; determiningand documenting locations of potentially dangerous spots located throughout the community.-Maintained marketing and follow-ups to determine best marketing tools and social media reach levels;anticipating customer demand.-Prepared reports by collecting, analyzing, and summarizing information.