Luke Williamson Email & Phone Number

Austin, Tx, Us

Texas, United States

United States

Austin, Texas, United States

Austin, Texas, United States

Provide guest satisfaction by providing a service first culture by leading a team of hourly/salaried members and strong vendor relations. Keep the team focused on customer engagement through fast and efficient problem solving and successful resolution. Maintain knowledge of business fundamentals including: department sales trends, asset management, customer patterns, pricing and promotions strategies. Proactively setting and planning daily/monthly/quarterly workload to support business priorities and time management to deliver service and sales goals of business scope. Creating service and engagement business strategies while recruiting and developing talent to understand and outperform goals. Providing support through proven methods throughout the district to ensure regional success.

Austin, Texas, United States

Maintain all business operations and tasks including but not limited to hiring, payroll, inventory, POS operations, online development, brand strength. etc. Efficiently maintaining all restaurant and building assets (bar draft system, website, financial documentation employee records.) Regularly communicating with business vendors and partnered representatives. Developing relations with patrons and organizing large events, usually with local chapters of sports teams (ie. Tottenham Hotspurs, Austin FC, etc) creating long term retention.

Austin, Texas Area

Staying up to date on hundreds of beers/breweries to accurately inform customers and other team members. Create craft cocktails and specialty drinks quickly and accurately upon request. Create a loyal customer base by going the extra mile and building relationships with patrons. Assist with team training & development. Ensure necessary operational tasks are completed efficiently and accurately after customers have been assisted. Keeping the team focused on current opportunites set forth by upper management.

Austin, Texas Area

General Manager of Rainey Street Location as well as acting as Regional Kitchen Manager to 3 different locations. In charge of business operations in both “front of house” and “back of house” such as scheduling, ordering, hiring, training catering events, kitchen maintenance, etc. Ensuring required operations are completed efficiently while maintaining a strong customer first environment with employees. Building strong relationships with regulars as well as a welcoming atmosphere for new clients. Main creative force in menu development and recipes as well as beer/liquor ordering to create a quality “Craft Beer” wall for patrons. Consistently exceeded projected annual profit while maintaining labor costs/food waste (6% lower than industry standard).

Olean, Ny

Photographer, Scheduling, Photo Editor, Sales and Printing.

Austin, Texas Area

Seasonal Bartender during summer/SXSW

Austin, Texas Area

Managed teams at multiple locations in south Austin/downtown area. Responsible for business operations, ensuring customer service and other corporate standards exceeded expectations. Completed business operations, training & developing a strong staff to ensure customer service excellence while following strict scheduling/payroll guidelines. Accurately record inventory, business transactions and ordering to minimize loss. Work closely with franchise owners to expand clientele and business profits promoting brand and culture locally and digitally.

Austin, Texas Area

Customer Service and Food Service