Understand and perform the works as per policy and compliance, handle priority customer inquiry and request through competent problem free and timely services, implement CSLM corrective action plan in order to achieve higher satisfactory score. Fully adherence to control and ensure satisfactory result on regulatory audit.

Success with start up of a new loan center ina tough market.Set up new loan center, start from recruitment loan center staff and sales force, all legal documentation , BI License and all infrastructures.Capacity planning, hire and train resourcesManage Loan Center end to end process, sales, credit underwriting, operation function and collection.Lead, manage, develop and motivate sales team and operation teamEngage, equip, and leadsales team with appropriate training tools and strategy development.Create micro marketing event.Developing the product portofolio to match customer demands.Maintain relationship with customers, corporate channel and vendors for continuous business relationship.Manage branch control, branch cost and branch profitability.Responsible for collection numbers in term of early buckets, 30+, NCL and recovery by coordination with collection unit.