Spearhead direct marketing campaigns across multiple locations in the USA, driving over a 63% customer retention rate.Managed comprehensive marketing and brand management projects, ensuring alignment with client goals and delivering high-quality outcomes.Developed and implemented risk mitigation strategies, achieving 100% on-time project delivery.Lead and mentor multidisciplinary teams, fostering collaboration, skill development, and goal alignment.Implement structured performance management systems, resulting in a consistent 20% improvement in team productivity year-over-year.Conduct regular training sessions to upskill team members in process optimization, customer engagement, and project delivery techniques.Oversee recruitment, onboarding, and development of new hires, ensuring alignment with organizational culture and objectives.Collaborate with cross-functional teams to drive seamless project execution and align stakeholder expectations.Identify and resolve interdepartmental conflicts, ensuring a positive work environment and effective communication flow.

Directed lead generation programs for major clients including Red Hat, HP Enterprise, and Savex, increasing conversion rates by 15%.Provided clear communication and alignment of project goals among team members and stakeholders.Supervised a team of tele marketing executives, optimizing productivity and performance through coaching and support.Conducted regular performance reviews, presenting insights to clients and senior management to drive improvements.

Provided essential backend support during the nascent stages of ConnectIndia.com, an e-commerce venture, with a primary focus on Airtel DTH and MTS Data Card operations.Headed a team responsible for the adept management of orders and inventory.

Lead a 20-member customer service team for Hyundai Motor India Ltd., overseeing both back-end and voice operations.Successfully achieved SLA targets, ensuring timely and effective client interactions.Conducted training sessions for new hires and refresher courses to enhance team skills.

Third party collection of charged off and delinquent DVD/CD accounts for major lenders, including Columbia House and BMG.Negotiated settlements and ensured compliance, contributing to successful recovery outcomes.

Contributed to the Complaint Resolution Cell and customer service department, specializing in email communications.Effectively managed customer inquiries and complaints through email, ensuring timely and satisfactory resolutions.