Winona Sharpe Email & Phone Number

Newcastle Upon Tyne, United Kingdom

Credit control support, issuing reminders and final warning notices for overdue paymentof fees, ensuring receipt of documents from lenders and clients,taking payments including arranging instalment payments whereappropriate, taking calls from clients with regards to paymentsqueries, obtain payment confirmation from the lenders viatelephone and MI, chasing client acceptance forms, ring lenders tore-issue documents, ensure payment of fees within 14 days ofclient receiving redress.

Newcastle Upon Tyne, United Kingdom

Developing and delivering a range of practical training to individuals in accordance with regulatory requirements and company objectives. Assisting in the design of training courses and programmes necessary to meet training needs. Maintenance of training records. Management of refresher training. Strong interpersonal skills with an ability to adapt training methods to the needs of trainees. Strong time management and organisational skills to ensure training schedule is adhered to and completed in accordance with the company and regulatory body requirements.

Newcastle Upon Tyne, United Kingdom

Started at CRS on the inbound phones team. Customer service was the focus of this role, and prepared me for transferring to the invoicing team in March 2017. Job duties included data entry processing, helped train new starters on the phone team, and other administrative duties as needed.Invoicing duties include raising invoices; dealing with customer queries on a range of topics; sorting and organising post; sending forms to clients and lenders; taking payments and organising instalments as needed; invoicing Insolvency Practitioners; and other administrative duties as assigned. Data protection and confidentiality are key aspects of the role.

Newcastle Upon Tyne, United Kingdom

Provided office assistance and monitored administrative projects at an English language school in the city centre, reporting to Head of Finance. Duties included processing student enrolments; liaising with study abroad agents, students, teachers, and host families; invoicing students and residents, taking payments, maintaining invoice databases using Sage and Excel; welfare and promotional activities, emergency phone responsibilities; organising, promoting and leading social programme activities; and day-to-day office administration.

Durham, England

Volunteer with DADLG to provide fun activities within a safe and structured environment. Assist and supervise members during events and activities.

Flagstaff, Arizona Area

Provided superior customer service. Performed bookkeeping duties that included cheque cashing, refunds, answering incoming telephone calls, preparing bank deposits, setting up cash tills, reconciling daily/weekly sales reports and other duties as assigned.

Arizona State University

Assisted at study abroad fairs twice a year in recruitment for the Cambridge Program. Presented to prospective Cambridge students during information sessions. Presented at ACMRS 30th Anniversary Benefit Gala in October 2011 to promote the work of the centre. Performed registration duties and provided assistance selling books at ACMRS events including the 18th Annual Conference: Erotica and the Erotic in the Middle Ages and Renaissance. Assisted at the Night of the Open Door: Medieval Nights in March 2012 that involved a tour of the centre and activities for all ages including dance, calligraphy, weapons demonstrations and medieval games.

Arizona State University

Managed national and international online presence of the magazine through multiple social media platforms to promote Superstition Review in preparation for launch of Issue 9. Expanded distribution lists to increase readership and publicity.

Arizona State University

Managed submissions online, condensed and streamlined solicitation lists from section editors. Uploaded con- tent, bios and headshots to the website. Kept Excel spreadsheet of all correspondence, materials received and materials pending. Fine-tuned and successfully launched Issue 8 with forty-six contributors.

American English And Culture Program

Participated in the Conversation Partner Program, where international students were paired up with ASU students to practice their English skills and build friendships. Attended the weekly Conversation Club meetings where I met and socialised with many students from abroad. Assisted them in questions with homework, showed them around Tempe area, hosted friendly gatherings outside of the program for AECP students while learning about their cultures and languages.

Tuba City, Arizona

Performed clerical and courier tasks in the physical therapy department. Duties included running errands, assisting patients and staff, answering phones, managing front desk, taking messages, scheduling, organizing and filing.

Master Of Arts (Ma), Medieval History

Activities and Societies: Medieval and Early Modern Student Association, Institute of Medieval and Renaissance Studies, Ustinov College.

Bachelor Of Arts, English Literature, 3.87 Gpa

Activities and Societies: American English and Culture Program, Arizona Center for Medieval and Renaissance Studies, National Novel.

Summer Study Abroad

Activities and Societies: Arizona Center for Medieval and Renaissance Studies Sponsored by the Arizona Center for Medieval and Renaissance.

Pursued Bachelor Of Arts, English

Activities and Societies: Sigma Tau Delta International English Honor Society, Successful Transition and Academic Readiness (STAR).