MTS is a managed service provider that focuses on providing IT Support, Compliance, and Security needs for professional industry clients across the state of CT and RI. We have a strong focus on IT Services in Healthcare, Legal, Financial and Manufacturing. Our goal is to provide reliable solutions coupled with exceptional support.• Handle the day-to-day aspects of building, managing, and maintaining client relationshipswith a strong focus on the overall growth of the company's client base• Assist in Sales and the development of a strong pipeline of new clients and projects through continued customer contact, facilitating proposal processes including price management and quote generation• Empathize with every aspect of the customer experience, putting customers’ needs first• Maintain high levels of customer engagement and satisfaction• Visit client sites to maintain face-to-face relationships as well as access their sites hardware, discuss any issues/concerns, future plans, and make sure our service is exceeding their expectations• Workflow support capabilities provided by ConnectWise RMM/Sales engagement/Business management platform• Provide constant contact through phone calls, emails, video chats, and on-site visits to gather information about the customers status, their IT needs, and most of all – to provide an understanding and build strong, lasting relationships• Sell hardware and managed services to the same customers with the goal of upgrading their networks to be as reliable as possible and meet compliance where needed• We as a team guide business owners and their staff through each stage of onboarding, planning, sales, implementation, and managing their technology initiatives

• Developed abilities responsible for proposing/planning execution and wrap up of promotional and marketing campaigns that tie in on-air, on-site and online elements to help strengthen and brand listeners. Attained skills for writing proposals and radio marketing and production. • Set up equipment for remote broadcasting, gigs, events and concerts.• Commit to the understanding FCC contesting rules, creating contests, interacting with prospective listeners, clients, and promotional teams. Enhanced web development and graphic design skills.• Worked closely with Promotions Coordinator, Promotions Directors & On-Air Personalities with planning & executing on-site promotions.• Facilitated on-site contesting, followed up with contest winners and assisted with on-site marketing materials as well as artist meet & greets.

• Assisted in all event coordination on-site for Super Bowl 2010• Coordinated the Green Room and Mike & Mike Brunch• Production/Operations Assistant for The Michael Kay Show-ESPN the Weekend ,ESPN College Gameday Road Tour 2009/ESPNU • Procured skills capturing, processing and editing video, creating compilations, loading and unloading film magazines, changing and charging camera batteries, changing lenses, operating the clapper board, filling out and filing all camera sheets, liaising with film labs, ordering the correct amount and type of film stock.

• Produced marketing, promotions & events for both ESPN and News Talk (live remotes, ESPN the Weekend, Super Bowl, and more). • Conducted site checks for events.• Managed marketing/promotions material for websites including radio hosts bios, events, client ads, charities and contests.• Managed ESPN 1040/United Way and NewsTalk 820/JDRF charity promotions.• Researched all marketing opportunities, worked closely with clients/sponsors on promotion.• Assisted with sales proposal, marketing ideas and other sales support needs.• Coordinated aspects of national Host visits, live remotes and events.