Provide 24/7 hands-on comprehensive support solution for all business systems in a small office environment. Primary support for office which consists of 50 client Windows PCs, Windows Servers and laptops, IP Phone Systems, Windows Servers. Disaster recovery specialist.• Managed the overhaul and redesign of outdated critical processes by automating system interfaces and transmissions for increased efficiency and throughput and a reduction of manual entry• Developed, implemented and… Show more Provide 24/7 hands-on comprehensive support solution for all business systems in a small office environment. Primary support for office which consists of 50 client Windows PCs, Windows Servers and laptops, IP Phone Systems, Windows Servers. Disaster recovery specialist.• Managed the overhaul and redesign of outdated critical processes by automating system interfaces and transmissions for increased efficiency and throughput and a reduction of manual entry• Developed, implemented and maintained DR plan with redundancy/high availability fail-over capability using cloud based virtual servers• Clear and concise communication with internal/external customers on application downtime, changes & issues• Hands-on management of all server, application, network, and storage infrastructure components• Ensure compliance and status of antivirus software on all client PCs/Laptops/Servers• Administration of Active Directory user accounts and groups• Management of IP based print queues, print drivers, spooling, and troubleshoot printer problems.• Network support for a PoE gigabit Cisco network, managed switches and Fortinet firewalls. • Ensure information security requirements are in compliance with FINRA/SEC/SAS70 regulations• Proven highly effective ability of bridging the line of business and technical communication gap• Evaluation and negotiation of vendor service contracts, hardware/software purchases, SOWs and SLAs• Application development using Visual Studio• Implementation/Maintenance of cloud-based IP business phone system and IVRs with Ring Central Office Show less

• Managed Software Development Life Cycle (SDLC) for multiple applications.• Development of Decision Support Systems (DSS) tools for tracking Job Work in Process (WIP), inventory, cost, Statistical Process Control (SPC) and process feedback.• Development of Key Performance Indicators (KPI) for tracking cycle time, serviceability & volume metrics.• Development of real-time equipment monitoring systems to monitor tool process variables using SPC algorithms to determine Out of Control… Show more • Managed Software Development Life Cycle (SDLC) for multiple applications.• Development of Decision Support Systems (DSS) tools for tracking Job Work in Process (WIP), inventory, cost, Statistical Process Control (SPC) and process feedback.• Development of Key Performance Indicators (KPI) for tracking cycle time, serviceability & volume metrics.• Development of real-time equipment monitoring systems to monitor tool process variables using SPC algorithms to determine Out of Control (OOC) conditions.• Site administrator and single North American support person for multi-tiered enterprise job tracking system with 800+ external customers and 40 internal users. Show less

Developed IT systems to track, expedite and forecast shipments.