Winson Chan Email and Phone Number

Focus on delivering significant business value by driving sales, enhancing customer experiences, and improving operational efficiency through the creation of high-quality wagering products.Strategic Alignment: Collaborate closely with stakeholders to gain a comprehensive understanding of business goals and customer needs, translating these insights into actionable product strategies and roadmaps.Product Co-Development: Work alongside the IT team and various stakeholders to co-develop innovative products, providing clear focus and direction on product priorities.Performance Measurement: Identify key goals, metrics, and analytics to assess product performance and value, continuously making recommendations and refining the product backlog based on insights and learnings.Successful Deliverables: Successfully delivered a next-generation, world-class wagering system that expanded the scope of wagering product development, positioning the company as a leader in the industry.

Revamp the business model of the company together with the product, a real time logistics solutions, improving for further business expansion in Hong Kong.

Set up a new team for building a new social cross border ecommerce platform in Hong Kong, from business, operation to technical.

Duties:Managing the site and apps of HKTVmall and HoKoBuy, from user-experience to interface design, function specification, user-acceptance test, daily operation flow, customer service, promotion and marketing, logistics and warehouse management and data analysis- Prepare specification document and workflow diagrams for new functions/softwares- Manage and coordinate with over 30 developers on the software development process. Ensure the product developed adheres to the requirement from the specification- Prepare test plans for new functions/softwares- Deliver the new functions/softwares to users, constantly getting feedback from them for improvement- Prepare data analysis report to monitor the improvement on efficiency of the workflow- Explore different way to improve customer experience during the shopping process and the efficiency of warehouse and logistic processAchievement:- As the project owner of setting up a brand new e-commerce platform HoKoBuy from backend to frontend, including all workflows throughout the e-commerce process- Set-up the joint promotion with HSBC and HKTVmall- Re-design the warehouse and logistic workflow to increase the efficiency and lower the error rate. Enhance customer experience throughout the online purchase process.

Duties:Help to manage and coordinate the setup and operation of HKTVmall and a video streaming "Over-the-top" platform of HKTV, from user-experience to interface design, function specification, user-acceptance test, daily operation flow, customer service, promotion and marketing, logistics and warehouse management and data analysis- Manage the daily operation of HKTVmall and a video streaming "Over-the-top" platform of HKTV- Prepare document and workflow diagrams for new functions/softwares- Prepare test plans for new functions/softwaresAchievement:- Developing the specification of business requirement and the UXI/UI of the e-commerce platform - Set up new logistic flow, increasing efficiency for delivery van- Set up tracking for delivery to enhance customer experience- Set up specification of GTM/FB Pixel tagging- Set up SEO and SEM- Improve CS workflow for better customer experience

Duties:Manage social platforms of HKTV such as Facebook, Youtube, Instagram and WeiboCreate unique ideas, creative social campaign Develop creative program idea for variety shows, merge the digital world & TV Update management on technology trends for brainstorming creative campaignsAchievement:- Create and build up HKTV Facebook page – from 0 to 392k fans - Event Planning - Grand Opening Event and Program Preview Event- Arrange and produce online promotion (trailers, behind-the-scene, interview etc.)- Conduct focus group review for better understanding the needs from the audiences