An award-winning, hands on, driven and internationally experienced Salesforce, CRM Delivery Leader & Programme Director, who specialises in spearheading the end-to-end execution of complex multi-million-pound/dollar IT infrastructure and change management programs. Operating at C-suite level, possesses extensive strategic programme management expertise with a proven track record of successfully delivering complex, enterprise, CRM transformation programs, employing various SDLC methodologies, with large scale and scope across sectors such as Finance, Life Sciences and Telecoms, by adopting a pragmatic solution-focused approach and attention to detail, to deliver client value, driving technological innovation, automation, profitability and growth.A commercially-minded, thought leader and dependable team player who has the ability to educate, inspire and lead multi-disciplined matrix teams to execute projects on time and to budget. An individual who has adaptable, diplomatic negotiation skills, with a proven ability to identify new opportunities, whilst building relationships based on integrity and mutual respect at all levels.Key Professional Skills & Attributes:• Knowledge: Possesses over 20 years of international expertise as a senior programme and project management professional in directing programme delivery and business change from within a variety of global industry sectors. • Areas of expertise: An expert in as a Commercial and Business focussed Global Program Director, Business Consulting and Business Change Management, Business Process Re-engineering, Stakeholder / Vendor Management and CRM strategy.• Industries & technologies: Well versed in the areas of Banking & Financial Services, Life Sciences, Communications, Media & Entertainment, Telco and FMCG, Salesforce, Pega, Microsoft, Siebel/Oracle, Data Management, MuleSoft/Kafka and Analytics.• Enterprise solutions: CRM applications, Salesforce, Oracle, MS Dynamics, integration, migration and data management.• Commercial acumen: A commercially aware professional, who understands the short and long-term objectives of the business, with a particular focus on driving efficiencies, that result in improved productivity, user experience, profitability and ROI. • Programme / project management: A hybrid agile and waterfall professional who is able to establish project scopes and programme frameworks, timeline management, stakeholder engagement, risk management, execution, hand over and review,