Winston Almeida Email & Phone Number

Ontario, Canada

Ontario, Canada

Vaughan, Ontario, Canada

- Led the development and implementation of customer experience strategies that resulted in a WOW Shopping experience and customer satisfaction with a Google rating of 4.7/5 from 4.5 in 2023.- Increase click-and-collect orders by 25% within the last 6 months by promoting the Free In-store delivery. - Increased Website traffic through Range extension.

Vaughan, Ontario, Canada

- Implemented a new sales strategy that improved the average upsell rate by 20%, resulting in an additional average of $25,000 in monthly revenue.- Conducted quarterly coaching sessions with team members, resulting in a 10% increase in individual sales performance and driving a sense of camaraderie and motivation within the team.- Collaborated with Group.

Retail Store:- Designed CAD plans through Merch 3D Software and created Planograms that assisted in Increasing store sales by 45%- Developed a How to Sell Guide to enhance user experience and make customer Journey easier through Hero Product Display.Digital: - Optimized product categorization and filtering options, leading to a 20% decrease in bounce rates.

• Forecasted Sales and Purchase Quantities to +/- 10% Accuracy
• Maintained the Accuracy of Referencing Products to 100%
• Ensured the availability and SLT Balance of the Range to 95 Days at the Country Level (Store + Warehouse + Online)
• Reduced Packaging costs for a sustainable and eco-friendly Business Model by 5%.
• Made the Business Model Sustainable by aligning the Gross Margin (Supply + Store)with the Business Plan and created a Store Range based on Range Costing
• Tracked and Managed all 120 Model Codes (SKU’s) through MS Excel and SAP.

• Responsible for the personal safety of others and the security of assets.
• Master the Team efficiency and help build a sustainable business model for the future.
• Initiated and Installed systems in place to cut Inventory costs by 45% over 6 Months.
• Managing the Availability and accuracy of Stock through frequent optimization of Warehouse to Store Delivery Channels >98%
• Carrying out Maintenance, the anticipation of Future expenses, and the running expenses of the Store.
• Initiating and Leading a Country Project on Same Day Delivery to the Customer

• To Recruit, Manage and Develop a Team at the service of the Store, focused on Customers.
• To Manage Department's Profit and Loss statement.
• To Pilot future needs of the Sport and Set Ambitious Targets at the Department level.

• Choose Range, manage my Profit and Loss account, digital performance, market share and boost business.Additional Responsibility: Manage the Fixtures, set up a layout and create a CAD Plan for easy navigation around the.

• Creation of RFx’s (Request for Information, Request for Proposal, Request for Quotation, Reverse/Forward e-Auctions).
• Training and conducting workshops for suppliers and stakeholders to educate them on how to complete the tenders online.
• Create and Conduct Online Auctions- (Reverse Dutch, Reverse English and Forward Auctions and Sealed Bids) on Neogrid System

• Help the Procurement Team to build the range & Assist merchandisers by raising orders.
• Competitive Analysis to ensure profitable sales to the Category of Electronics.
• Handled the Quality Check for the team.

• Search, Source, Screen, Interview, and Recruit Candidates for IT and Non-IT Recruitments in the United States of America.
• Temporary and Contract Placement Screening.
• Resume generation and through an in-house portal. Segregating the resumes.