★ Leverage strong strategic and technical insight in developing and implementing technical solutions across multiple business units. ★ Work closely with Vice Presidents, C-level Executives, Directors, and other high ranking stakeholders to address businesses challenges and reach new goals with the use of technical directives and solutions.★ Collaborate with leadership teams across multiple departments to develop, recommend, apply, and administer major network architectural changes to improve network reliability, resolve issues, and integrate new technologies which assist in driving cost-effective IT initiatives.★ Conduct effective training programs, including lunch and learns, to mentor engineers on procedures, best practices, and new technologies, thus increasing employee awareness and service adoption rates by 70% across teams as well as the customer base.★ Collaborate with business units to create and enforce incident response plans, change management, disaster recovery plans and employee termination procedures to help customers strengthen their cybersecurity postures by 80%.★ Work with engineering teams and fellow colleagues to develop their technical career paths, helping increase employee retention rates by 50% and contributions as well as overall team morale.★ Evaluate and implement company-wide standard operating procedures, helping customers segregate and restrict access to network resources based on serviceability and compliance requirements by 90% to secure intellectual and financial data.★ Conduct interviews for the local market in order to make sure potential hires meet the technical and customer service requirements that our customers demand to be serviced by.★ Continuously brought in to salvage existing “at risk” customers and manage the associated technical teams, increasing retention rates by client retention rates by 100%.

★ Successfully managed IT projects spanning multiple cross-functional technical teams to ensure delivery of excellent customer service for internal and external clients, in turn helping increase clientele satisfaction levels by 50% over the long run.★ Conducted, produced and presented IT assessments, audits and project proposals for C-level executives and account management teams to help address business and technical concerns, thus ensuring the ability to deliver effective and financially sound solutions in a timely manner.★ Implemented a variety of private, public and hybrid-based cloud services, providing customers with the ability to adopt or increase scalability, flexibility, availability, and recoverability for key services by 70% while reducing software and hardware management overhead as well as associated support contact renewals costs by 40%.

★ Worked with teams of network and system engineers in supporting day-to-day IT operations for numerous technology-centric financial and biopharmaceutical customers across multiple continents, ensuring that we can successfully deliver 24x7x365 white-glove consultative support.★ Enhanced the cyber-security footprint across our customer base with the use of testing tools and employee security awareness training, resulting in a 50% reduccion of technical resources and money spent to address security breaches.★ Simultaneously managed multi-site network infrastructure projects including upgrades and transitions to facilitate clients integrate multiple systems seamlessly.

★ Effectively implemented and managed on-premise as well as cloud-based Microsoft and Google-based messaging solutions to increase performance, security, and redundancy of said services, effectively increasing 24x7 back-office communication availability by 75%.★ Managed all aspects of integration and support of knowledge management systems across Microsoft Exchange, SQL and Windows file servers to facilitate real-time information search and categorization processes as well reduce litigation and compliance search costs by 50%. ★ Oversaw all facets of service contact management and negotiation for hardware and software purchases and leases with professional service vendors to help reduce associated costs by 30%.★ Developed and maintained new user/object rollout procedure documentation for company-wide standardization purposes, helping reduce execution time by 70%.★ Lead engineering teams in rolling out VPN tunnels across multiple brands of firewalls for customers with bi-costal branch offices, helping business increase cross-site collaboration by 60%.

★ Accomplished various multi-site voice system expansion projects within time and budget.★ Managed overall process of Telco billing and support for multi-site and mobile workforce, helping consolidate and reduce associated costs by 40%.★ Contributed to the implementation of PeopleSoft ERP system including debugging and end-user support.★ Managed Exchange and Lotus Notes messaging systems for various business unit, helping business units communicate more effectively.★ Managed fleet of laptops and desktops across multiple sites, helping conduct inventory and deployment of such systems.