Winston Joy Email & Phone Number

Hamilton, Waikato, New Zealand

Data Analysis and Reporting • Delivered detailed return and margin reports for 25 brands, driving key strategic decisions. • Implemented a system for in-market price comparisons to ensure competitive pricing. • Developed performance tracking reports for Google and Apple Ads using Amazon QuickSight, contributing to daily ROAS tracking. • Used SQL to generate real-time product performance reports for actionable insights. • Supported IT asset reconciliation during audits.Business Analyst • Led the deployment of an open-source IT asset management tool, migrating data from Excel and Xero. • Created process maps and knowledge base for IT operations, improving efficiency. • Developed Power BI dashboards for operational metrics and IT performance tracking.Technical Operations and IT Support • Directed IT procurement and server builds in collaboration with the CTO. • Managed O365, Exchange, and Active Directory, ensuring secure IT services. • Implemented a secure password management system. • Managed IT system allocation for new employees.Product Support • Oversaw email support for 15 products, liaising between support and development teams.Media and Advertising Management • Managed advertising campaigns with media outlets like Stuff, NZME, and Seek.HR Support • Led recruitment ad campaigns on SEEK, LinkedIn, and other platforms. • Maintained a centralized HR site on SharePoint for improved operational efficiency.Testing Expertise (2018-2020) • Led manual testing across multiple platforms (iOS, Android, Windows, Web, Server). • Administered GitLab, managing user access and configuring settings. • Integrated UAT and production testing into CI/CD pipelines, ensuring high-quality software releases.

Hamilton

MEA is an award-winning full-service product lab at the forefront of strategic, digital and creative capabilities. * Established robust in-house quality procedures, standards, and specifications* Collaborated closely with software developers and project support teams to identify and understand business requirements* Wrote and executed comprehensive test scripts to ensure fulfillment of business requirements* Monitored performance, tracked and reported issues, and analyzed data for continuous improvement* Introduced new features, optimized performance, and leveraged emerging technologies to improve applications* Provided exceptional support to customers through various channels (telephone, electronic, face-to-face)* Addressed customer inquiries, resolved complaints, and handled product and service-related issues* Obtained and evaluated relevant information efficiently to maintain accurate customer databases* Organized workflows to meet customer timeframes and coordinated with internal departments* Went the extra mile to satisfy and engage customers, delivering a superior customer service experience* Contributed to the achievement of company objectives by ensuring quality and customer satisfaction* Demonstrated success in implementing robust quality procedures and collaborating with cross-functional teams* Achieved outstanding results in customer support, continuously improving applications, and delivering value* Proficient in introducing new features, optimizing performance, and leveraging emerging technologies#QualityAssurance #CustomerSupport #MobileApplications #ContinuousImprovement

Hamilton, New Zealand

Hamilton, New Zealand

Mumbai, India

Mumbai, India

Mumbai, India

Mumbai, India

Post Graduate Diploma, Applied Informatics

Informatics and Society Project Management for Informatics Management of Information Systems Management Support Systems Information.

Bachelors Of Management Studies, Business, Management, Marketing, And Related Support Services

Computer Applications in Business Special Studies in Marketing E Commerce Operations Research Elements of Logistics and Supply chain.

Higher Secondary Certificate, Commerce, 11Th - 12Th

Secondary School Certificate

Secondary School Certificate