With a robust background in quality assurance and a penchant for data analysis, my role at MEA Mobile has been pivotal in enhancing product performance and customer satisfaction. Leading the charge in implementing an open-source IT asset management tool, our team has significantly improved operational efficiency and asset tracking accuracy.I've developed key performance tracking reports, contributing to strategic decision-making and daily ROAS tracking. My dedication to functional and user acceptance testing, paired with a ISTQB® certification, underscores my commitment to delivering excellence in the IT and services industry.
Listed skills include Office 365, Desktop Support, Project Management, Customer Service, and 42 others.