Senior Technology Manager with 16+ years of experience, specialising in cloud network operations and Infrastructure services. Proven track record of success in maintaining highly available networks for global customers. Managing and mentoring both local and remote teams, including managers, to drive operational excellence, achieve business objectives and deliver exceptional results. Possesses strong analytical abilities and a collaborative approach to problem-solving. Effective communicator with the capacity to liaise cross-functionally at all organizational levels.Specialities: Network Operations Subject Matter Expert, Workforce identification and development, Operational Excellence, Cross-functional leadership, Strategic planning, Risk management, Implementation, Change management, Customer/Stakeholder management, Corrective and Preventative Action, and Continuous service improvement.Project management expertise: End-to-end project management, PM techniques (WBS, CPM & Agile), communication skills, business process engineering and analysis, organizational planning, design, restructuring, and semi-technical projects.Soft skills: Writing Business Cases/one-pagers for Executive communication and special initiatives, collaboration across organizations, collaborative problem-solving, and communication with stakeholder organizations. Microsoft Office, including PowerPoint & Visio. Project management tools like Jira Structure, Confluence, and Kanban. Ticketing tools like Service Now, Jira, and Confluence.