Program Manager
CurrentOversee 9 product teams that complete 40+ projects and generates $23M revenue with 23% profit marginsEstablished project estimates and forecasts and managed to exceed performance forecasts by 13%Built KPIs around the efficiency and transparency of the development process, resulting in a 27% improvement in team outputOverhauled training policy to prevent staff burnout and reduced turnover by 33%Reduced the number of customer defect reports by 80% by implementing a robust peer review process among software and test engineersEnsured on-time delivery of 100% of program projects while meeting all contractual and deliverable commitments