Winston Robinson Email & Phone Number

Remote

Responsible for creating a positive 1st impression of SelectQuote by having a positive tone of voice and conversational energy on a consumer's 1st interaction with the company.Outbound dialing sales prospects who have expressed interest in receiving quotes for SelectQuote's insurance product suite.Execute transfer of potential customers to a licensed insurance agent.Educate consumers on SelectQuote's value proposition of "We shop, you save" through our 20+ A-Rated carrier comparison shopping technology, and further sell them on the importance of talking to our best-in-call agents.Intense focus on handling and overcoming sales leads objections and stalls in order to get them the help they need in their shopping experience.Willingness to receive improvement coaching, implement those suggested actions and show demonstrated improvement.Meet and exceed specified monthly goals for transfer rates and contact to transfer to increase sales agent conversion.Become a part of a competitive team atmosphere and great culture that rewards performance.

Birmingham, Alabama Area

• Working to maintain customer relationships and provide excellent client experience• Gathering customer analysis to help provide adequate financial short and long term goals• Offer customized banking solutions to customers utilizing the Account Recommendation Tool or (ART) to capture the customer conversation and needs assessments

Birmingham, Alabama Area

• Acquisitioned new accounts using CAS, CRM and Equifax platforms• Upgraded and restructured subscriber accounts based on needs performance• Received awards and certifications for sales achievements • Recognized for peer mentoring and team lead development• Exceeded monthly and quarterly sales objectives• Developed and maintained outstanding customer relationships

Birmingham, Alabama Area

• Exceeded sales goals on monthly and quarterly target quotas• Demonstrated and volunteered initiative with personal and team building goals• Researched to discover customer needs to implement case by case for goals of accountholders

Birmingham, Alabama Area

• Acquisition-ed new accounts as well as sold services based on existing service• Multitasked with customer service billing inquiries• Handled customer inquiries of service packaging

Birmingham, Alabama Area

• Trained staff of 10 or more on office tasks and company policies• Data logged employee timecards and compensation for HR payroll • Handled service requests and client escalations via phone and internet• Met monthly with Senior Management and CEO for target projection reports

Art History, Criticism And Conservation, Military Science

Studied Computer Literature, Art Appreciation and Military Science, Human Physiology and Anatomy

High School, Commercial And Advertising Art

Activities and Societies: VICAGraduated with Standard Diploma, Commercial Art I & II