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Amsterdam, North Holland, Netherlands

TomTom is a leading mapping and technology company based in Amsterdam. As part of the university internship program, during a 6-month internship, I:• Co-moderated three B2B experience projects in collaboration with UX Designers and the Product Manager.• Assisted and guided four stakeholder projects through the UX Research program "UX Rolling Research," helping them conduct their own research.• Improved existing research processes and created research guidelines for stakeholders.• Collaborated with cross-functional teams: UI/UX Designers, Product Managers, Sales and Business teams, and the Software Engineering team.• Facilitated research workshops to help the marketing team collaborate with stakeholders as part of the research process. • Conducted end-to-end research projects using in-depth interviews and usability testing, recruiting internal and external participants through platforms like UserTesting and Respondent.io.• Moderated stakeholder interviews with engineering teams as part of data collection.• Initiated a competitive landscape study as foundational research for product and interface development.• Assisted UX Designers in implementing research methods.

Jakarta, Indonesia

• In my early career, I was responsible for managing the end-to-end process of recruiting participants for research projects, successfully recruiting over 500 external participants through the internal database.• Published a guidebook for the Design team (UI/UX Designers) to conduct their own research.• Led and managed a team of UX Researchers for two years, overseeing data collection for a competitive landscape study.• Initiated a research panel as a user pool for research purposes. Over three years, we collected more than 4,000 panel users, who received biweekly surveys.• Performed data cleaning and analysis on panel survey results using advanced Excel formulas, ensuring accuracy and clarity before delivering insights to stakeholders.• Moderated and co-moderated over 30 buyer and seller projects using both quantitative and qualitative methodologies.• Facilitated group discussions for buyers and sellers.• Assisted stakeholders (UX Designers and Product Managers) in conducting their own research projects.• Collaborated with UI/UX Designers, Product Managers, Strategic and Business teams, and the Data Analytics team.• Conducted end-to-end research on various topics, utilizing methodologies such as surveys, in-depth interviews, focus group discussions (FGDs), ethnography, usability testing, and diary studies. • Utilized research tools including Miro and SurveyMonkey.

Greater Jakarta Area, Indonesia

Traveloka is an Indonesian technology company that provides online travel services for accommodation, transportation, and travel recommendation. As a business relation representative, I was responsible for solving special case issues from the company's partners, executing and monitoring due to any fraudulent activity.

Greater Jakarta Area, Indonesia

Pertamina is an Indonesian state-owned company that focuses on oil and natural gas exploration. As a human capital intern, I was responsible for :- planning, scheduling, also conducting in-house training and leadership programs for both new joiners, existing employees & the C-level- organized documentation for bridging the communication between the company and the 3rd parties.

Telkom University

Expert Course is an educational service that focuses on helping university students with basic collegesubjects. As a private tutor, I was handling one to five students for probability & statistics subjects, and my responsibilities are:- Create 5 - 7 learning modules for students based on university curriculum- Create a weekly evaluation such as a mini exercise and mock-up exam questions for the students- Assist students in solving their homework both in offline or online meetings

Industrial Engineering, Telkom University

Industrial statistics and operational research laboratory is one of eight mandatory laboratory practicum for Industrial Engineering students. As a laboratory assistant, I was responsible for:◦ Create practicum and article modules for students◦ Work as consultant to assist students in practicum and final project of Industrial Statistic subject◦ Work as an administrator and treasury in managing team's activity◦ Work as a part-time teaching assistant for Industrial Statistic subject

Telkom Univeristy

IMA sc Telkom University is an organization that focuses on marketing development activities that have a sub-branch across Indonesian universities. We aim to build a general knowledge of marketing to students at Telkom University by organizing multi-events such as: ◦ Marketing Keliling, team-building activity attended by IMA university members. ◦ Marketing goes to Campus, a national marketing seminar that is held to introduce marketing to ageneral audience, especially university students by inviting practitioners, and entrepreneurs. ◦ IMA charity, a social activity held by IMA sc Telkom University as a way to give back to thecommunity.

Telkom University

Unit Pembangkit Saguling

Bandung Dan Sekitarnya, Jawa Barat, Indonesia

Master'S Consumer Studies

Bachelor Of Engineering - Be, Industrial Engineering

Activities and Societies: - Indonesia Marketing Association (IMA) subchapter Telkom University - Industrial Statistic and Operational.

Education record