Performs paraprofessional library work with a focus on serving children, parents, teachers, and the broader community. Assists librarians with a variety of tasks, providing support where needed. Helps library patrons navigate resources, offering guidance on print and digital materials, internet research, and basic computer skills. Develops and administers library programs, including early literacy story times, book clubs, and community events, to engage and educate. Forges partnerships with schools and community organizations to promote library services. Assists with collection maintenance, ensuring resources are up-to-date and relevant. Promotes library programs, services, and exhibits to increase community engagement. Compiles and maintains records and reports on library activities and inventories.Handles customer service desk duties, offering support and information to library patrons. May supervise library associates, pages, and clerical staff, providing guidance and oversight. Works collaboratively with the library team to achieve city and library objectives. Participates in professional development to stay current with industry trends. Communicates library policies and procedures to the public in a customer-friendly manner. Upholds the library's commitment to equity, diversity, and inclusion in all interactions.

Charged and discharged library materials, collected and processed fines and fees, and managed library card applications, including issuing new library cards. Responded to directional queries and other basic questions, both in-person and over the phone. Demonstrated proficiency with computer technology, including software applications, email, internet, multimedia, research, and teaching. Answered phone calls promptly and courteously.

Program Manager and Executive Personal Assistant for a Non-Profit CEO. Responsible for coordinating connected learning and specialized programming for youth aged 16 to 24. Oversaw the end-to-end planning and execution of media projects including podcasting, docuseries, video production, digital programming, and training sessions. Spearheaded communication efforts through targeted outreach and social media campaign management. Recruited and supported youth for summer programs while fostering strong relationships with community partners. Actively involved in grant writing and researching potential funding opportunities. Designed and managed program curriculum, focusing on youth empowerment and community engagement. Conducted data analytics to track program success and implemented necessary adjustments. Led event planning, directing, and coordination for various workshops and community gatherings.

Event Planning and Coordination: Managed all aspects of event logistics, including venue selection, vendor coordination, budget management, and overall event execution.Partnership Development: Secured and nurtured a partnership with Columbia College Chicago, which resulted in a critical sponsorship and access to the Student Center.Stakeholder Management: Coordinated with stakeholders from the Chicago Community Trust, Nerdy Media, funders, and grantees to align event goals and ensure a successful outcome.Communication and Promotion: Developed and disseminated promotional materials and collaborated with marketing teams to maintain consistent messaging across platforms.

TasselTurn platform provides youth with access to academic tutoring, advising, and opportunities to speak with college recruiters, while offering unique college matches based on their lived experiences, personal interests, and needs. Contributed to creating custom graduation and college plans for youth in foster care. Collaborated with the founder to develop the TasselTurn Ambassadors program, including recruitment strategies and program planning. Focused on unlocking the potential of youth through educational attainment. Shared personal experiences as part of the DCFS system to inspire and connect with others.

TasselTurn is the leading college and career coaching app for homeless and foster-involved youth. Students use our app to create, monitor, and track educational goals and build skills through e-courses that keep youth on the pathway to graduation. Our Vision is that EVERY homeless and foster-involved student and youth graduates high school connected to college, career, and community.

Provided daily customer service at library public service desk, engaging proactively and with a friendly attitude. Adept at communicating with library users to address information requests and explain library policies and procedures.Delivered reference and reader’s advisory services to patrons via phone, in-person, mail, electronic media, and live chat. Skilled in assisting patrons with technology-related questions, including basic word processing, database searches, e-mail, and internet navigation.Proficient in operating personal computers, multimedia workstations, and successfully accessing information online. Assisted with various circulation services, including lending and returns. Contributed to the collection of library usage statistics.Participated in the design and execution of makerspace projects, providing assistance and training as needed.

Mentored participants in the One Summer Chicago program, offering support and guidance to help them settle into their summer job placements. Responsible for recruiting and supporting youth participants throughout the program. Managed timesheets and tracked working hours to ensure accuracy.Handled City Span data entry to maintain records of program activities. Assisted in facilitating summer programming, coordinating activities and schedules. Aimed to make mentees feel welcome while guiding them in developing professionalism and workplace skills to maximize their summer job experience. Provided administrative support as needed to ensure smooth program operations.

Answered customer questions about the store and its merchandise, providing detailed information and assistance. Kept up-to-date with current sales and promotions, payment and exchange policies, and store security practices. Prepared merchandise for customer purchases, including pricing and packaging.Maintained the sales floor, greeting customers warmly and ensuring a welcoming environment. Created attractive selling floor presentations and restocked merchandise as needed. Responsible for achieving personal sales targets and meeting Star Reward goals.Ensured fitting rooms were ready for customer use by promptly clearing out merchandise and returning it to the correct area on the sales floor. Managed cashiering and sales operations, ensuring accurate transactions and high-quality customer service.

Demonstrated a positive attitude with customers and team members in a fast-paced, hands-on environment. Collaborated effectively as a team player. Managed cashiering and sales operations, ensuring accurate transactions and excellent customer service. Served food on the line and handled food preparation in compliance with safety standards. Held food handler's licensing to ensure food safety and hygiene.

Ensured the safety and well-being of all children in care, overseeing their activities and providing guidance. Assisted in planning, supervising, and implementing daily activities to foster children's development and learning. Helped to plan and prepare the classroom environment, including setting up learning centers and organizing materials and supplies.Adhered to the classroom schedule as outlined by the program. Addressed parents' concerns or referred them to the Child Care Director as needed. Maintained a constant awareness of children's whereabouts to ensure their safety.Attended professional workshops and staff meetings to comply with continuing education policies. Conducted daily health checks on children and isolated those who were sick to prevent the spread of illness. Completed required training sessions, including CPR and First Aid certification.Exemplified and promoted values of caring, honesty, respect, and responsibility in job performance and interactions with others.

Operated various office machines, including copiers and printers, to support daily operations. Answered telephones, directed calls to the appropriate departments, and took detailed messages when necessary. Maintained and updated filing systems, inventory records, mailing lists, and database systems to ensure organized and efficient office management.

Helped guided program participants in blended learning environments, aiding them in understanding programming, circuitry and design.

Assisted the Executive Assistant with office support tasks related to banking operations. Operated various office machines, delivered messages, ran errands, sorted and routed incoming mail, and performed clerical duties. Typed, formatted, proofread, and edited correspondence and other documents to ensure accuracy and professionalism.

Operated various office machines efficiently. Answered telephones, directed calls to the appropriate personnel, and took messages when necessary. Managed inventory and placed orders for materials, supplies, and services as needed. Maintained and updated filing systems, inventory records, mailing lists, and database systems to ensure accurate and organized office operations.Participated in radio discussions, engaging with listeners and contributing to on-air conversations. Met with entertainers and famous personalities, providing assistance as needed. Worked as a personal assistant, managing schedules and handling errands. Additionally, served as a front desk receptionist, greeting visitors, coordinating appointments, and ensuring a welcoming environment.