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Sydney, Nsw, Au

Sydney, New South Wales, Australia

- Developed and maintained strong relationships with 30 key clients, serving as the primary point of contact for escalations and delivering solutions to ensure long-term satisfaction and retention.- Created tailored Customer Success Plans for each client, focusing on their challenges, pain points, and future goals to drive business reviews and identify upsell opportunities.- Collaborated closely with technical teams to ensure high-quality, reliable service delivery aligned with customer needs, while leading stakeholder engagement for proposals and service delivery initiatives.- Partnered with sales, technical support, and product development teams, advocating for customer needs internally to ensure solutions align with their goals, while driving renewals and expansion by demonstrating continued value in services.

Sydney, New South Wales, Australia

- Managed a portfolio of 140 customers in the Scale territory, developing 1:1 relationships and creating targeted one-to-many campaigns to drive engagement and growth.- Identified opportunities to improve customers' technology, adding value by increasing efficiency, reducing costs, and enabling scalable growth.- Collaborated with internal technical teams to deliver customized solutions that aligned with customer needs and objectives.// AC3 is a privately owned Australian ICT Managed Services Provider (MSP). Founded in 1999, our purpose is to make technology real and with over 14.000 virtual machines under management, we do this for more than half of the NSW State Government agencies and over 700 commercial customers. AC3 is a business built on our people. We believe magic happens when we combine our people with the best technologies. We pride ourselves on the service we deliver every step of the way. Our people live by our purpose to "make technology real" and our vision "to have the opportunity to help every organisation in ANZ be a hero for their customers".

Wollongong, New South Wales, Australia

- Increased efficiency and profits by 20% YoY through operational optimization and strategic initiatives across business functions.- Led cross-functional management of operations, marketing, customer service, sales, finance, and eCommerce, including digital transformation of WMS, CRM, and Shopify systems.- Developed a custom purchasing portal for major customer F45, building workflows and integrations with Shopify, external systems, and CRM, while ensuring accurate cost allocation against revenue on the P&L.- Managed strategic relationships with major fitness franchises, including Anytime Fitness, PLC, Air Locker, World Karate Federation, St George Illawarra Dragons, West Tigers, and Plus Fitness, driving business development and partnership opportunities.- Directed recruitment, training, performance reviews, and organizational restructuring to enhance team performance and scalability.- Spearheaded performance marketing strategies in collaboration with an agency partner, driving results across paid social, SEO, Google Ads, and Google Shopping.- Managed new market expansion into the UK, US, and Sweden, conducting due diligence on tax and business structures.// SMAI is Australia's leading fitness, boxing and martial arts equipment supplier and sells worldwide in over 65 countries. From global fitness franchises, military setups, new gyms, to athletes at every level, SMAI offer a wide range of solutions with over 3,000 products in stock.

Wollongong, Australia

- Developed and executed digital marketing strategies and branding initiatives, directing content creation to enhance brand visibility and engagement.- Managed trade shows, B2B conferences, and events, overseeing vendor contracts, organizing logistics, and conducting face-to-face selling to maximize lead generation and ROI.- Led customer-centric continuous improvement initiatives, implementing sales resources, optimized workflows, and CRM systems to enhance operational efficiency.- Oversaw the eCommerce Shopify platform, collaborating with agency partners on customer journey analysis, content management, product data, and system integrations to drive sales and enhance the customer experience.- Cultivated strategic partnerships with retailers, industry associations, and non-profits, while managing sponsorships with Olympic athletes, NRL teams, and other sports legends to elevate brand presence and market reach.

Wollongong, Australia

Prepared income tax returns and financial statements for all entity types, including individuals, partnerships, companies, trusts, deceased estates, and SMSFs. Contributions include:- Prepared, reviewed and analysed financial statements such as P&L, balance sheets, cash flow projections and notes, resulting in accurate and actionable insights.- Set up, trained, and assisted clients with accounting software, such as Reckon, MYOB, Xero, and QuickBooks.- Maintained client and third-party relationships with banks, the Australian Taxation Office, lawyers, and other government bodies, through initiative-taking communication and timely problem resolutions.- Managed seasonal workflow while meeting reporting deadlines, resulting in no missed targets.- Trained staff in new software features and best practices, conducting 1:1 sessions and group presentations.

Wollongong, Australia

Fairy Meadow

Master Of Business With Distinction, Marketing, Distinction

Activities and Societies: Entrepreneur Club for Students, iUnivative Challenge 2016MARK920 Social Marketing, Ranked 1st MARK935 Strategic.

Bachelor Of Commerce (Bcom), Accounting And Business/Management, 74.7

Activities and Societies: iUnivative Challenge 2015ACCY111 Accounting Fundamentals in Society COMM101 Principles of Responsible Commerce.

Selective High School

Activities and Societies: Girl's Cricket Team, Jazz Ensemble, Peer Support Leader, Girl's Indoor Soccer Team, Rock Eisteddfod Challenge.