Wirada Karnreaw Email & Phone Number

Wirada KarnreawVIC, Australiawirada.kar@gmail.com+61 (0)47 814 5254———————————————————————— Extremely motivated to constantly develop my skills and grow professionally.I am confident in my abilities to come up with over five years of experience as an Airline Customer Service Specialist.Excellent reputation for resolvingproblems and improving customer satisfaction.———————————————————————— Education Civil Aviation Training Centerin affiliation with Suranaree University of TechnologyBachelor of Technology, 2015• Aviation Management Program(Air Cargo Management Major)————————————————————————Skills • Fluent in English and Thai native speaking (IELTS 6 band, TOEIC score 805)• Successful working in a team environment, as well as independently• The ability to work under pressure and multi-task• The ability to follow instructions and deliver quality results• Remaining calm and Positive Attitude• Proficient with Microsoft Word, Excel, PowerPoint, Outlook and Teams• Experience Airline Computer Reservation System including proficient AMADEUS knowledge and skills————————————————————————Work Experience Full Time : Lufthansa Services Thailand Ltd.-Remote Competence Center AgentDEC 2015-Present • Support voluntary and involuntary Re-booking and Reissue Process• Handle all ticketing functions• Notify passengers via email, text messageReservations, service, and sales of Lufthansa Group products and its cooperation partners• Provide expert customer service, including check-in and assistance to premium customers• Keep up-to-date with product information and daily news• Coach co-workers and Support new agent　　Part-Time :　Defense & Security Fair-Booth AssistantNOV 2015•Publicize the information or products featured in a booth• Interact with event attendees and customers in a professional and positive manner• Maintain the cleanliness and attractiveness of the booth area• Responsible for the set-up and take-down of the booth　THAIFEX - World of Food Asia-Exclusive Lounge AttendantMAY 2014-2019• Greet customers as they enter the Lounge and introduce them to all aspects of the Lounge Product, advising them of all available services and offering assistance where required• Ensure that the main lounge areas are clean and organized　Bangkok Gems and Jewelry Fair-Registration StaffFEB 2012-2019• Assist customers with navigating the online registration process• Coordinate with other Registration staff and Customer Service and Database Manager all forms of registration.