Brian R. Email & Phone Number

Sammamish, WA, US

Greater Seattle Area

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Phoenix, Arizona, United States

• M&A MSP Leadership- 60% | KPI Attainment 20% | Management 20%
• Assisted with M&A functions to transition TIDAL MSP platform to Global Market Innovators (GMI) and integrate into existing company platforms. Merge resources and platforms with “One GMI” vision – several disparate.
• Ensured MSP teams hit key performance indicators to meet our customer SLA’s and maintain customer satisfaction. KPI’s such as mean time to deliver, response time, close time, and customer sat were vital to operating a.
• Managed Leadership teams of Secure Managed Services Team (SMSP) Oversaw SOC, Off-shore, and helpdesk service team leadership.

Bothell, Washington, United States

• Business Unit Development- 33% | MSP Platform 33% | Portfolio Development 33%
• Established a high-margin professional services practice utilizing talent from across the globe to deliver 24-hour MSP services. Built MSP platform to be fully integrated with company platforms allowing for automated.
• Built and deployed TIDAL, HarborTech Mobility’s home-grown MSP platform from the ground up. Had developers build web front end integrating into our existing ConnectWise Manage platform and technology management.
• Created go-to-market, pricing structure, bill of materials, and marketing materials.
• Partnered with sales and leadership on technology portfolio development, including vendor management, new technology, and engineer/sales incentive programs for portfolio growth.

Bothell, Washington, United States

• Management- 33% | Consulting 33% |Engineering 33%
• Led engineering team of 10 to deliver WLAN and Enterprise networking solutions. Principal engineer to review BoM’s, SOW’s, and proposals for delivery to customers.
• Consultant to Microsoft, and Nordstrom in FTE equivalency positions – Microsoft deployed a worldwide wireless solution that brought access to underserved communities globally. Nordstrom – helped deploy their first.
• Principal engineer who worked on large scale enterprise, education, hospitality, & healthcare accounts. Responsible for both pre- and post-sales support.

Redmond, Washington, United States

• Engineering- 60% | Pre-Sales 20% | Post Sales 20%
• Engineered, and deployed complex enterprise networking solutions that included switching, routing, wireless, and mobile device solutions as a turnkey package. Was responsible for building BoM’s, SoW’s, and ensuing.
• Partnered with the sales team to conduct technical sales meetings nationwide. Responsible for technical presentations, conducting product demo’s, participating at industry trade shows, and assisting with pricing models.
• Post Sales support included post installation turn up tasks including, go-live support, post installation site surveys, documentation packages, and customer sign-off before turn over.