Will Riley Email & Phone Number

Cleveland, Ohio, Us

NSL is a leading materials testing provider serving a diverse client base across highly-regulated and technologically-advanced end markets, including aerospace & defense, advanced materials, and electronics, among others.• Strategic and Tactical Leadership: I direct a cross-functional team of IT professionals, overseeing Business Information Systems and IT Operations.• Reporting and Analysis: I lead NSL's data analysis initiatives to develop reporting methodology, which produce real-time dashboards and automated management reports.• Modernization of Systems: Led a year-long project to upgrade NSL's key information system, LabVantage, and continuously work on initiatives for integration and improvements to services provided by NetSuite ERP and HubSpot CRM.

Willoughby, Oh, Us

ThenDesign Architecture (TDA) is an architectural design firm dedicated to the design and construction of educational facilities, athletic complexes, and municipal buildings, including partnerships with more than 120 school districts in Ohio.• Leadership: I was responsible for the IT function at TDA, including IT Operations and Infrastructure.• Project Management: I led the design and execution of the IT solution for TDA's relocation to historic Memorial Junior High in Downtown Willoughby, Ohio.• Vendor Management: Responsible for key IT agreements and relationships, including a strategic renewal of Autodesk and transfer of service to TDA's new headquarters.• Information Systems: Partnered and collaborated with TDA's Building Information Modeling ('BIM') Manager and lead architects to maintain Autodesk software and Specification Management tool, eSpec.

Erie, Pennsylvania, Us

Gannon University is a Catholic, Diocesan university dedicated to excellence in teaching, scholarship and service with a student population of more than 4,500.• Data Transformations: Extracted, cleaned, and transformed data using SQL and Excel to be provided internally or externally, including to state and federal stakeholders.• Reporting Methodology: Responded to data requests and surveys in conformance to standardized reporting methodologies.

Erie, Pennsylvania, Us

• Desktop Support: Provided support for more than 200 students enrolled into a student laptop program, at times provisioning more than 70 laptops in a day.• Lab Support: Provisioned and supported over 200 university lab computers.• Classroom Support: Provided support for all classroom equipment, including projectors, televisions, Extron and Crestron equipment.• Software Upgrades and Updates: Provided updates to software through the use of scripting MSI packages and delivery through physical and remote monitoring management tools.

Erie, Pa, Us

Erie Insurance is a publicly held insurance company that offers personal, commercial, and business insurance products and services. They have been in business since 1925 and serve 12 states and the District of Columbia through a network of more than 14,000 independent insurance agents.• Subject Matter Expert: Employee support leader for 25 technicians providing support for more than 5,000 employees.• Quality Standards: Created the quality standards used to evaluate a Help Desk Institute Elite 50 Help Desk.• IT Apprentice Program: Developed the corporate IT apprentice program to retain and develop IT talent that has breadth and depth.• Desktop Refresh: Team lead in the replacement of half of all computers used outside of the corporate home office.

Bachelor Of Arts

Coursework In Master Of Business Administration