Wisam Dayoub Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Administered Active Directory, overseeing group policy implementation, user account management, and enforcing access controls to enhance security and streamline operations.• Provided expert management of SharePoint 2019 On-Premise environments, including installation, configuration, upgrades, and daily maintenance, ensuring continuous high performance and system availability.• Led the decommissioning of legacy file servers by migrating data to SharePoint, and maintained site structures within SharePoint, optimizing its functionality for improved data hosting and collaboration.• Developed and implemented an automated workflow solution using Power Automate, significantly enhancing Business Process Reporting (BPR) efficiency.• Authored custom PowerShell scripts to streamline and automate application deployment processes and handle Active Directory management tasks.• Utilized Microsoft Endpoint Configuration Manager (MECM) for server patching, operating system upgrades, and application distribution, focusing on security and automating software management for end-user devices.• Spearheaded the migration from Windows 10 to Windows 11, utilizing MECM for comprehensive management. Coordinated all phases of the migration, including configuring security protocols, deploying applications, and uploading device hashes for Autopilot, ensuring a seamless and efficient transition.

Toronto, Ontario, Canada

• Conducted system testing and validation, reducing system downtime by 20% through quick identification and resolution of technical issues.• Developed PowerShell scripts to automate application deployments and manage Active Directory tasks, increasing operational efficiency by 30% and reducing manual errors.• Collaborated with cross-functional teams to implement IT solutions, enhancing system performance by 15% while aligning with business needs and security protocols.• Performed routine security audits, identifying and mitigating risks that improved system security compliance by 25%.• Created and maintained technical documentation to streamline troubleshooting and support processes, reducing resolution time by 10%.• Managed software updates and patch deployment, ensuring 100% compliance without disrupting business operations.

Toronto, Ontario, Canada

• Managed and maintained Linux and Windows systems, configuring user accounts, security groups, and access controls to ensure secure and efficient operations.• Managed and optimized Linux-based virtualized environments using VMware ESX 7.0/8.0,ensuring resource efficiency and maintaining uptime through proactive capacity planning and issue resolution.• Automated system patching and backup scheduling across multiple servers using Puppet and PowerShell.• Configured and managed mobile device management (MDM) through Intune, setting up enrollment profiles, policies, and security protocols.• Collaborated with network and security teams to implement firewall rules and network segmentation, enhancing overall system security and decreasing unauthorized access attempts by 20%.• Led virtualization upgrades and migrations, successfully transitioning to newer VMware versions with zero downtime, improving scalability and system reliability.• Trained end users and team members on system usage and security best practices, increasing compliance with security protocols and improving operational efficiency by 10%.

Atlanta, Georgia, United States

• Design, develop and optimize web applications Under different development environments.• Develop and debug source code and deploying code commits.• Working on an end-to-end system that integrates a GUI with third-party software with custom made APIs.• Collaborating with front end users on software functionality.• Measure and improve software performance.• Debugged automation scripts and conducted user acceptance testing to assure optimal product quality• Tested for bugs and operating speed, fixing bugs and documenting process to increase efficiency by 18%

Milton, Ontario, Canada

Business Economics, Business/Managerial Economics

Bachelor'S Degree, Computer Science