Contact Center Agent
Ensured a friendly and seamless customer experience.Identified issues, analysed information, and provided solutions to problems.Prepared bi-weekly reports by collecting and analysing customer information.Developed and managed reports on multiple key performance indicators and metrics.Onboarded clients and actively up-sell services and products via calls, SMS, and email blast.Built scripts and strategies to improve the overall customer experience and foster customer loyaltyOptimized customer experience by delivering superior services and effectively troubleshootingissues.