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Wisdom Oko Email & Phone Number
Support Specialist
at
Nash
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Support Specialist
Location
Abuja, Federal Capital Territory, Nigeria
Company size
Who is Wisdom Oko? Overview
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Quick answer
Wisdom Oko is listed as Support Specialist at Nash, a company with 86 employees, based in Abuja, Federal Capital Territory, Nigeria. AeroLeads shows a matched LinkedIn profile for Wisdom Oko.
Wisdom Oko previously worked as Member at Support Driven and Head, ICT/Technical Customer Support at Transcorp Hotels Plc. Wisdom Oko holds Professional Certification, Information Technology Support from Coursera.
Company email context
Email format at Nash
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Nash
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Profile bio
About Wisdom Oko
Are you looking for a dedicated IT professional with a passion for solving problems and driving exceptional customer experiences? With over six years of experience in IT service management, customer support, and SaaS platform administration, I thrive at the intersection of technology and customer success.I’ve managed IT operations in dynamic environments, supporting diverse teams and resolving technical issues across all channels. I have handled a high volume of customer tickets daily and maintained a 95% SLA compliance rate while improving first-call resolution to 90%. I achieved a 30% reduction in ticket resolution time by creating internal knowledge resources and optimizing workflows.But what truly sets me apart is not my technical expertise, it is my dedication to empowering users and fostering collaborative environments. I led team training initiatives that accelerated new hire productivity by 35% and consistently improved Customer Satisfaction (CSAT) scores by enhancing customer communication and technical processes.Now, I am eager to bring this blend of technical knowledge and customer-centricity to a SaaS company where I can contribute to customer success, optimize support operations, and drive customer satisfaction.I am excited to discuss how my skills in IT Service Management, SaaS products administration, and customer support can help your team excel! Let's connect!
Current workplace
Wisdom Oko's current company
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6 roles
Wisdom Oko work experience
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Member
Current
Jul 2022 - Present
Head, Ict/Technical Customer Support
- Managed multi-channel support operations handling 100+ tickets daily, achieving a 97% SLA compliance rate.
- Reduced average Time to Resolve (TTR) by 30% in 6 months by developing internal knowledge resources and implementing knowledge-sharing initiatives across support channels.
- Fostered collaborative support by creating and implementing workflows for cross-functional issue resolution, enabling complex escalations to be resolved within 24 hours.
- Led process documentation efforts to streamline incident management, response, and resolution, driving a 20% improvement in CSAT scores within 6 months.
- Enhanced team performance by introducing onboarding and training programs, accelerating new hire productivity by 35%, and fostering a continuous learning environment.
May 2023 - Jun 2024
It/Customer Support Specialist
- Provided multi-channel first-line support to resolve 30+ customer queries daily, maintaining a 90% CSAT rating on average.
- Identified and resolved recurring issues through root cause analysis, leading to a 15% increase in CSAT scores and a 20% reduction in repeat issues within 6 months.
- Documented escalation procedures and maintained comprehensive logs for complex cases, reducing resolution times for escalated issues by 20%.
- Streamlined user onboarding and provided technical training, contributing to improved user adoption and satisfaction with SaaS platforms.
- Addressed software, hardware, and network issues, leveraging technical troubleshooting skills, and ensuring minimal disruption to daily business operations.
Oct 2017 - Nov 2022
Information Technology Administrator
Eduwaves Publishers
1.) Tested and verified the overall health of 7 procured computers, thus ensuring the reliability of these systems.2.) Provisioned software resources for each of these computers according to their intended purpose to enable the commencement of business operations at the stipulated time.3.) Verified the functionality of provisioned software resources.
Jul 2020 - Dec 2020
Registration Area Technical Support Staff/E-Collation Officer
Independent National Electoral Commission (Inec) Nigeria
1.) Trained 23 Presiding Officers (POs) to use Smart Card Readers (SCRs), resulting in optimal use of the SCRs, to ensure a transparent voting process.2.) Managed the reliability of SCRs across 23 polling units by providing adequate support, and replacing any non-functional SCRs, thus ensuring voting started and ended at the allocated time.3.) Spearheaded.
Feb 2019 - Mar 2019
3 education records
Wisdom Oko education
Professional Certification, Information Technology Support
Bachelor Of Science - Bs, Computer Science
O'Level | Cambridge Igcse
Access High School, Calabar
FAQ
Frequently asked questions about Wisdom Oko
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What company does Wisdom Oko work for?
Wisdom Oko works for Nash.
What is Wisdom Oko's role at Nash?
Wisdom Oko is listed as Support Specialist at Nash.
Where is Wisdom Oko based?
Wisdom Oko is based in Abuja, Federal Capital Territory, Nigeria while working with Nash.
What companies has Wisdom Oko worked for?
Wisdom Oko has worked for Nash, Support Driven, Transcorp Hotels Plc, Eduwaves Publishers, and Independent National Electoral Commission (Inec) Nigeria.
How can I contact Wisdom Oko?
You can use AeroLeads to view verified contact signals for Wisdom Oko at Nash, including work email, phone, and LinkedIn data when available.
What schools did Wisdom Oko attend?
Wisdom Oko holds Professional Certification, Information Technology Support from Coursera.
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