Wisdom Ozoma Email & Phone Number

Benin City, Edo State, Nigeria

Over the years, I have offered editing and proofreading services on different projects to different clients. At present, I am editing the fourth edition of one of my books titled "The Master Plan Of The Use Of English."🗝Proofreading Achievements✍Reviewed and edited documents for accuracy of language and style.✍Checked and corrected grammatical and spelling errors in diverse documents.✍Performed administrative tasks such as copying, faxing and reception work with accuracy and efficiency.✍Followed established guidelines to maintain style quality and consistency in produced content.✍Collaborated with editors to meet project deadlines and solicit customer feedback and transparency on work progress.

Benin City, Edo State, Nigeria

I am a dependable professional with experience providing administrative, organizational, and customer service support in virtual environments. I am proficient in MS Office, G Suite, Asana, Slack, and other productivity tools. I possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. I am an organized office professional with experience with various administrative tasks such as preparing agenda, scheduling meetings, and providing customer assistance. Caring and friendly customer service professional with 2+ years of experience in consumer retail and B2B settings. Excited about the prospect of working with Creative Artisans with Style to improve the customer experience and increase retention through quick resolution of any customer concerns.🗝Key Achievements💎Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume💎Grew existing customer accounts by 65% through exceptional customer service and effective sales techniques💎Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%💎Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score over 40💎Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques💎Actively maintained and updated customer accounts in HubSpot💎Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score over 40💎Promptly handled an average of 50 customer inquiries and complaints per day with a 96% customer satisfaction rate

Benin City, Edo State, Nigeria

💎Assisted in 60+ tele-sales that brought in new customers to the clinic💎Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques💎Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume💎Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score over 40💎Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers

Benin City, Edo State, Nigeria

In 2014, I underwent a six-month diploma certificate course at Haras Designs Tech, and I went further to work for my trainer and also assisted in training other students in the process. I was trained in:💎Data Processing💎Computer Appreciation💎Operating System (MS Dos)💎Graphic User Interface (MS-Windows)💎Word Processing (MS-Word)💎Spreadsheet (MS-Excel)💎Graphic (MS-PowerPoint & Corel Draw)💎Internet Training