Wisdom Isu Email & Phone Number

California, United States

• Provides quality service to client/partner calls through effective communication of call behaviors and accurate information.
• Resolves client/partner requests the same day, if not during call
• Performs functional transactions (Dollar Transfers, Stop Payments, and account maintenance) accurately and without any monetary errors.
• Logs in all client/partner inquiries received via phone or email providing a detailed description of the client issue/problem, research and action taken for resolution.
• Demonstrates excellent written communication skills, sends out appropriate email responses, complete emails according to schedule provided within 24 hours from the time that email was received and ensures email report.
• Maintains an average quality level of 95% or higher on all Quality Audits

• Supervised the daily operations of the customer service department.
• Set a clear mission towards customer satisfaction, retention, and growth and deployed strategies focused on the mission.
• Took ownership of customer issues and followed them through to resolution.
• Developed service procedures, policies, and standards.
• Partook in the talent acquisition programs for entry-level customer service representatives, trained, and mentored new intakes on effective remote customer care relations, service, and developing self- management skills.
• Stayed atop the latest industry trends and trained the customer service department mostly through exemplary work and scheduled training.

Nigeria

• Described products to customers and accurately explained details of usage and maintenance.
• Meticulously organized customer information and account data for the purpose of business planning and customer service.
• Closed sales at almost 68% rating, 15% higher than company average.
• Demonstrated excellent communication and follow up of clients by maintaining in and outbound calls with customers.
• Increased company’s revenue by utilizing in-depth knowledge of product and friendly sales technique.
• Cross-trained and provided back-up for other customer service representatives when needed.