Wisdom Isu Email & Phone Number

California, United States

• Provides quality service to client/partner calls through effective communication of call behaviors and accurate information.• Resolves client/partner requests the same day, if not during call• Performs functional transactions (Dollar Transfers, Stop Payments, and account maintenance) accurately and without any monetary errors.• Logs in all client/partner inquiries received via phone or email providing a detailed description of the client issue/problem, research and action taken for resolution.• Demonstrates excellent written communication skills, sends out appropriate email responses, complete emails according to schedule provided within 24 hours from the time that email was received and ensures email report is accurately completed daily.• Maintains an average quality level of 95% or higher on all Quality Audits• Maintains system access and knowledge level for those areas in which cross-training has taken place.

• Supervised the daily operations of the customer service department.• Set a clear mission towards customer satisfaction, retention, and growth and deployed strategies focused on the mission.• Took ownership of customer issues and followed them through to resolution.• Developed service procedures, policies, and standards.• Partook in the talent acquisition programs for entry-level customer service representatives, trained, and mentored new intakes on effective remote customer care relations, service, and developing self- management skills.• Stayed atop the latest industry trends and trained the customer service department mostly through exemplary work and scheduled training.• Provided team with necessary tools, resources, and training to meet or exceed all operational performance goals.

Nigeria

• Described products to customers and accurately explained details of usage and maintenance.• Meticulously organized customer information and account data for the purpose of business planning and customer service.• Closed sales at almost 68% rating, 15% higher than company average.• Demonstrated excellent communication and follow up of clients by maintaining in and outbound calls with customers.• Increased company’s revenue by utilizing in-depth knowledge of product and friendly sales technique.• Cross-trained and provided back-up for other customer service representatives when needed.