Employed by IBM as an IT Sales Account Manager in the Business Partner Channel supporting the largest UK distributors of IBM's Technical Support Services portfolio.Holding overall responsibility for the relationships and business development between distribution and their 'key partners' of IBM TSS products and services.- Management of all transactions through the E2E sales cycle.- Assisting partners to develop their IT support sales strategies.- Drive distribution to achieve their sales quotas by carefully managing and building on annuities, driving new business through their key partners but also identifying partners for growth and targeting with campaigns, incentives, sales plays and other sales related activities.- Increase IBM’s market share by targeting White Space accounts, New Logo, Winback, Multi-vendor Services.- 'Being Relevant, Being Bold and Being Challenging'

IBM Global Process Services - Delivering outsourced HR Services to IBM Clients. I was responsible for the IT Service Management, IT Delivery, availability, supoort, security & compliance of the entire IT Infrastructure and End User population at Newcastle's EMEA Service Centre, servicing over three hundred local employees and remote employees based on client sites across EMEA. These employees delivered outsource HR and Payroll Services to IBM's largest Global HR Client. Have expertly applied knowledge of the industry when consulting with clients to understand and develop winning solutions for example:Designed and implemented a SAP HCM Payroll solution, online banking tools and cloud storage to enable HR Service Delivery of a new client at very short notice and to strict requirements.Wrote and led establishment and ongoing management of a business Continuity, Disaster Recovery and BCP Service. In general I have an expert knowledge of a host of IT Technologies, Products and Services that enable me to consult to understand customers needs and actualise into winning solutions.

Working on IBM's first and largest Commercial HR Service Delivery Account as a SAP HR Developer.I was responsible for the change and problem management and development of the customers SAP HR Payroll Solution for their Ireland and then Italian employees. Ensuring the country payroll processed correctly, compliant to country laws and implemebting fixes and changes.

2nd Principal Managing the delivery of IT Support to NTL employees and supporting the Infrastructure respinsible fir delivering NTL Cable & Wireless Services.

Provided IT Technical support in the field across Small\ Medium\ Large businesses Covering Leeds to Glasgow, East - West Coast.Products such as Dell Laptop through Tower PC's up to Dell Power Edge Server technology.

Provided technical support across the Apple Product ranges including Apple Talk and New-NET Networking

IBM Apprenticeship - Served 3 years in IBM Newcastle to understand each area of IBM business and the serrvice they provide to the customer. Understood the Small, Medium, Large and highstreet technologies and trained as CE engineer. valuable experience gained in IBM and business.