Managing the hotel revenue and budget, including pricing strategies and occupancy rates.Recruiting and managing employees.Setting the tone for the hotel environment and being a role model for all your employees.Helping out with operational duties.Understanding and implementing the latest hotel technologies. Addressing problems and dissatisfied guests, and managing the guest experience and customer relations.Tracking feedback and reviews, and responding to negative comments. And, in general, managing the hotel’s branding and reputation.Overseeing work schedules.Purchasing supplies and equipment.Inspecting all public and private areas for cleanliness and orderliness.Ensuring that your hotel’s physical plant operates properly.Overseeing any renovation or redecoration activities.Keeping abreast of local events scheduled to occur at your property.Addressing any safety and security concerns.

● Business Development, Identify Market Opportunities● Direct Marketing and Promotion, Develop Financial Estimates● Assessing risk and opportunity, Build and Lead Teams● General Management: A thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, finance, information systems, human resources, and marketing.● Market Research and Growth: Did detailed market research to understand consumer behaviour and pricing. Analysed, collected, identified the growth hacks and tactics● Digital Marketing and Sales: Managed social media campaigns and content and did initial sales with B2B and B2G.● Customer Service: Monitored Post and pre-sales questions, refunds, technical issues, etc

Providing excellent customer service by operating the bus in a punctual manner, driving them according to the rules and communicating to passengers effectivelyEnsured the safety of passengers at all times as well as the teamCommunicating effectively as a bus driver in both verbal and written format to passengers and in the log book Ability to concentrate for long periods of time whilst on routes Flexible approach to work tasks by remaining calm and consistent in approach at all timesEnsuring documentation is completed in accordance with the company's procedure Resolving potential issues quickly with control

Delivering an efficient and customer focused tram service for Edinburgh by adhering to standards and remaining highly visible to customer's at all timesRepresenting the face of the company in a personable and professional wayBeing the customer's conscience in decision making at times of disruption and providing accurate informationResolving potential issues quickly while communicating with station teams to ensure tram service is safe and punctualUndertaking ticket sales and carrying out ticket inspections of all Edinburgh Tram productsTaking responsibility of the ticket gates at the tram stops Ensuring documentation is completed in accordance with the company's procedure Maintaining and accounting for all self-service ticket systems while recording all refundsEnsuring personal and customer health and safety are in line with company regulationsEnsuring the overall appearance of the tram station and tram are to the highest standardsFlexible approach to work tasks by remaining calm and consistent in approach at all timesDuring specials events and at times of disruption, ensuring the safe management of crowdsBeing an integral part of the team daily helping the Tram driver during my shift and helping colleagues when they need to switch shiftsDuring engineering works, provide customer assistance and manage alternative transportAssisting in the instruction and training of new staff as appropriateAdhering to the Edinburgh Trams uniform wearers guideReporting relevant service information to ControlEnsuring that Safety incidents are reported through the correct channels and within timescalesActively assist any passengers with special needs to ensure timely boarding of the tramsEnsuring that literature is always readily available, is up to date and is correctly presentedTaking appropriate action by advising Station Security of unusual activity and to report faults

Monitoring the workflow and allocating it based on priorities and actions Team leader providing support and motivation for my teamAttending weekly meetings and ran daily team meetings Training and mentoring other colleagues on the systems and products. Problem solving skills by handling complaints in accordance with the company’s policy

Provided quality customer service within the store Worked in a target driven environment to reach daily goals as well as to meet sales targetsIncreasing in store sales and superior product knowledgeOperating cash registers, managing financial transactions, and balancing drawersDealt with customer complaints on a daily basis

Learnt about the company and the different departments Wrote a project report on instrument transformers Gained practical knowledge of manufacturing and testing