Able to design & implement transformative business & technology solutions to support strategic objectives. Experienced in business analysis, data analysis, process analysis, prototyping, enterprise architecture, acting as product owner, managing Agile delivery teams (Scrum Master) & developing digital solutions using no-code technologies (including Bubble.io). Expertise covers a range of domains including sales, marketing, underwriting, claims, CRM, policy administration, billing/invoicing, revenue assurance, partner management, risk assessment, regulatory compliance, payments (AP & AR), security, reporting/KPIs, HR & digital (b2c, b2b). Extensive sector experience across insurance, reinsurance, healthcare, legal, and telecoms. Skills include:• Developing business architectures, including drivers, roles, value stream & capability mapping• Creating baseline, transitional & target architectures across data, applications & infrastructure • Migration planning, including the creation of work packages and their prioritisation • Gathering & documenting business, functional & non-functional requirements • Creating Product Backlogs (Epics, Features, User Stories & Acceptance Criteria)• Modelling as-is and to-be business processes• Creating data models, dictionaries, mapping, transformation & validation criteria• Confirming requirements at all organisational levels via presentations, 121s & workshops• Managing Agile(Scrum) delivery teams as the Scrum Master• TOGAF, capability mapping, BPMN, UML, use cases, Prince2, NIST• SQL, XML, API specification & testing, Workday, Zoho, Sitecore, Salesforce• Microsoft Dynamics 365 Sales, CRM, Azure, Office, Power BI & Sharepoint• Application UI, prototyping & digital delivery using Figma, Bubble.io (no-code), Zapier, OpenAI GPT
-
Enterprise Architect, RetailAesopEngland, United Kingdom -
Enterprise ArchitectAesop Jan 2024 - PresentLondon Area, United KingdomEnterprise architecture activities supporting the integration with L'Oreal
-
Principal ConsultantWishbones Ltd Mar 2022 - Apr 2024Brighton, England, United KingdomHelping clients achieve their business goals faster by aligning operating models with strategy. Includes enterprise architecture, business analysis, process analysis and scrum master activities. Client work has included business process optimisation for a healthcare provider (UME), application (Sales & CRM), data & infrastructure (cloud) architecture recommendations for a large charity and no-code technology delivery Agile(Scrum) for a legal start-up
-
Head Of Business Analysis & Change Management, InsuranceBupa Global Jul 2018 - Dec 2021Brighton, United Kingdom• Worked with the C-suite to identify strategic goals & associated target operating model changes• Supported definition of the target IT architecture across data, applications & infrastructure & assisted the CIO with making informed decisions regarding the retention, retirement or replacement of systems• Managed the 30-strong Business Analysis & Change Management team (product owners, business analysts, business architects & project mgrs), overseeing their activities (Agile(Scrum)) across the change portfolio (approx. 30 initiatives with a £16m spend), initiatives included:a) UI & functional improvements to digital services for customers & partners (portal & app)b) Changes to sales, marketing, underwriting, claims, CRM, document management, pricing, reporting & policy administration systems (including data migration)c) Delivery Lead / Scrum Master to turn around delivery of a customer portald) Updates to meet regulatory, security, risk & privacy requirements (included GDPR, KYC, NIST)e) Access control improvements to critical systemsf) Recruited & mentored team. Introduced off-shore resources (InfoSys, TCS, Datamatics)g) Implemented an online knowledge base to share IP & facilitate deliveryTechnologies included: APIs, Microsoft Dynamics 365 Sales & CRM, Azure, SharePoint, Sitecore, Hubspot & SalesforceMultiple contract renewals over 3.5 years -
Group Business Analysis & Enterprise Architecture Lead For Repeatability, InsuranceBupa Jun 2014 - Jun 2018London & Brighton• Identified the scope for the Repeatability programme by value stream & capability mapping across the entire Bupa group which identified potential for £30m savings. This was achieved by re-using underwriting, claims, revenue assurance, reporting/KPI & partner management systems (Dynamics 365 CRM, Power BI, APIs, digital) & skills from Bupa UK and re-using them in Bupa Global, Bupa Hong Kong and Sanitas (Spain) • Aligned C-suite with the vision and scope for Repeatability. Created business case & secured £5m funding• Led creation of the baseline, transitional & target architectures across the business, data, application & infrastructure components. Identified & prioritised work packages as part of migration planning, including required business change activities. Defined requirements in Bupa Global, including process changes, digital portal, data migration, reporting & security/access requirements• Guided the business analysis activities during delivery (Agile(Scrum). Supported development & UAT, acting as Scrum MasterMultiple contract renewals over 4 years -
Head Of Business Analysis, InsuranceBupa Global May 2008 - May 2014Brighton, Uk And New York, Usa* Managed the Business Analysis team at BG from November 2011, with 16 direct reports (permanent and contract). Responsible for line management (personal development, resource allocation and recruitment) and transformation activities* Led business analysis (6 BAs) on Bupa Global’s highest priority programme (£2million budget), the enhancement of its hospital management and claims system. Included creating the specifications for the data cleanse, and migration, of its hospital records, as well as functional changes* Defined high-level business processes and product backlog (Agile) for partnership with another insurer. Acted as product owner during sprints, liaising with business stakeholders from both companies* Managed the introduction of the following as part of organisational change within the IT department; Agile(Scrum) techniques within the business analysis team (co-ordinated with the business, development and system test - with the BAs becoming the product owners), implementation of a new requirements management tool (BluePrint) and creation of new job roles 10+ contract renewals
-
Head Of Competence For Business AnalysisTalktalk Jan 2006 - Jan 20081) Managed team of 20 BAs working on the highest priority programme, the replacement of its legacy Business Support Systems with Intec’s Billing, Chordiant’s CRM and Tibco’s provisioning solutions, including new IVR, payment and online platforms. Involvement throughout full programme life cycle (definition of high-level scope, detailed analysis, architecture, high-level design, build, test and go-live)2) Facilitated workshops with executive to align high-level scope with business strategy, thereby reducing cost of functional analysis phase by 20%. Performed ongoing gap analysis. Negotiated scope with executive to ensure delivery to timescales3) Project managed and co-ordinated functional analysis across 14 work-streams (Waterfall, UML), liaised with business stakeholders and technical domains, estimated effort,resource planned, tracked adherence to plan and management of risks and issues (MS Project, Prince2) -
Principal Business AnalystVodafone Jan 2003 - Dec 20051) Captured detailed business and stakeholder requirements and modelled products and services with UML for a range of portal-based consumer services including VF Live! Studio, Content Control, Video and Audio Streaming and Video Messaging (all with E-Commerce element). Also performed analysis for business products such as mobile VPN, mobile enterprise email, wireless data cards (3G/GPRS) and 3rd Party MMS2) Performed business process re-engineering (‘as-is’ and ‘to-be’) for new, or changing, products and services (Visio, UML)3) Project managed 11 Business Analysts working on Vodafone’s ‘Enterprise Data’ (wireless email and data) proposition. Responsible for quality. Supported strategic analysis of the ‘Enterprise Data’ portfolio, its associated deliverables and marketing alignment. Participated in vendor selection. Supported the launch of the Vodafone Mobile Virtual Network Operator BT Mobile. Defined, documented and ratified the cross-organisation business processes -
Mobile Applications Product Manager (Contract)Fantasy League Ltd Jun 2002 - Dec 2002Creation of the business case and product strategy for their mobile services. Represented Fantasy League in commercial contract negotiations with UK mobile network operators (Orange UK & Vodafone Group). Led the market research, analysis, specification (UML and use cases), usability studies, build, testing and launch of the WAP and SMS services that complement their existing Web-based products. 2 renewals. -
Project Manager And Business AnalystXoo Ltd Dec 1999 - May 2002Led the development of a Web and mobile enabled business application for Nerve Wireless Ltd, using a J2EE, Oracle, XML/XSL, WAP and SMS architecture. Led the application development process from beginning to end, including feasibility studies, requirements capture, specification, data modeling, interfacedesign and usability, build and testing on both Web and WAP platforms. UML & RUP used throughout. One of the first re-sellers of the BlackBerry in the UK (in partnership with O2). Fully accountable for this area of the business, from initial market research through to programme delivery. Account and project managed build of intranet for Hertfordshire County Council and other online projects.
-
Billing Systems ConsultantLhs Gmbh Nov 1998 - Nov 1999Supported the installation and configuration of ‘BSCS’ at Guernsey Telecoms and DutchTone in The Hague (UNIX, Oracle, PL/SQL). On-site systems integration of Billing and CRM systems.
-
Business Systems AnalystEnergis 1997 - 1998Participated in requirements capture and specification for a new interconnect billing system using SSADM4+. Assisted in support of Business Support Systems (UNIX, PL/SQL).
Ben Clifford Education Details
-
B.Eng Aerospace Engineering, Masters Of Business Administration -
Distinction -
Aerospace Engineering -
B.Eng Aerospace Engineering & Master Of Business Administration
-
MicrosoftPass
-
Ile International - ParisPass (C2, C1, B2, B2)
-
Architecture CentrePass
Frequently Asked Questions about Ben Clifford
What company does Ben Clifford work for?
Ben Clifford works for Aesop
What is Ben Clifford's role at the current company?
Ben Clifford's current role is Enterprise Architect, Retail.
What schools did Ben Clifford attend?
Ben Clifford attended B.eng Aerospace Engineering, Masters Of Business Administration, University Of Hull, University Of Hertfordshire, Colfe's School, B.eng Aerospace Engineering & Master Of Business Administration, Microsoft, Ile International - Paris, Architecture Centre.
Who are Ben Clifford's colleagues?
Ben Clifford's colleagues are Arman O., Reiko Fukuda, Gideon Chong, Heeyoung Ryu, Glen Mccammon, Wail Ayadi, Christian Di Giuseppe.
Not the Ben Clifford you were looking for?
-
Ben Clifford
Brand Strategist And Creative Leader | Mentor | Ally To Exertis' Ergs | Committee Member For Pride ErgGreater Stoke-On-Trent Area2live.co.uk, exertis.co.uk1 +44 128XXXXXXXX
-
-
Ben Clifford
Md At Erjjio 🌳 B Corp™ 🌍 Low-Carbon Websites For Sustainability Consultancies And Nonprofits. Achieve An “A” Carbon Rating For Your Website, With Emissions Typically Reduced By 50%+.London -
Ben Clifford
Basingstoke1sky.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial