* Took a temporary leave from career for a personal investment opportunity, to design and build, from ground up, a luxury vacation rental home and business.* Demonstrated time-management, organization, budgeting, and project management competencies.

* Managed loan portfolio responsible for growing new business and relationships, maintaining and developing existing relationships and resolving delinquent and past due accounts. * Communicated effectively with clients regarding maturing notes, past due accounts, loan extension, modification or subornation and other credit related matters.* Identified, analyzed and resolved any billing and payment issues within portfolio, and created adjustments in a timely and effective manner.* Special assignment by senior management to help resolve specific non-performing assets and critically past due accounts with the aim of a favorable outcome by both the Bank and client.* Complete lending authority; FICO/Credit evaluation, income verification, income analysis, debt to credit evaluation / ability to repay, credit reference verification, underwriting, document prep and loan approval with high lending authority.* Account reconciliation; loan, deposit and GL account investigation, balancing and problem resolution. * Managed a variety of bank documents including applications, credit reports, spreadsheets, personal and business financials, loan extensions, loan modifications, loan subordinations, general ledger postings and other vital data needed to process services within compliance guidelines; aided upper management teams with basic and ad hoc report creation and analysis to maximize analytical processes and data to expand banking/lending practices.* Identified client needs via expert listening and strategic planning strategy; open various accounts including deposit, loan, insurance, investment, retirement, and annuity products; addressed inquires in a timely manner.* Offered personal, titled, and home equity loan services; processed, approved, and closed loans and documented accounts in adherence with policies and requirements.

* Delivered total oversight of $77M+ branch operations; talent acquisitions including hiring, training, and development.* Collaborated with Head Teller to enhance and fine-tune teller line operations; supported operations and ensured teller operations were in compliance with bank, State, and Federal policies.* Contributed to the strategy and development of the bank-wide implemented Safety Deposit Box area.* Handled escalated situations with customers, staff, vendors, managers, etc. via excellent conflict management skills.

* Assisted retail operations for $250M+ main branch location; directly managed 4 personal bankers including training, scheduling, project assigning, and coaching/performance reviews.* Maintained Jumbo Portfolio via in-depth portfolio management skills; stellar communications, problem-solving, and leadership competencies which resulted in seamless portfolio growth and operations.* Worked with Seniors Club to increase community outreach and strengthen community bond; organized annual trips.* Attended Illinois Safe Box Association’s bimonthly meetings to stay abreast of leading industry trends and sought progressive ways to enhance the business. * Additional experience related to teller line, operations management, personal banking, and management trainee programs.