Wisnu Bima Prasetyo Email & Phone Number

Bandung, West Java, Indonesia

> Enhanced and managed digital product and IT operations for both internal and external stakeholders at Holding BUMN Farmasi.> Conducted operational management for digital products and IT services across multiple sectors.> Delivered training on digital product and IT usage to diverse users.> Followed up on service desk inquiries related to digital product and IT operations.> Provided input for digital product and IT development initiatives.> Communicated effectively with internal and external development teams.> Managed risk within the business unit processes.

Greater Jakarta Area, Indonesia

> Led the Kaspersky Antivirus Project as an On-Site Engineer, ensuring seamless implementation and operations.> Monitored mail server activities for Bio Farma utilizing Kaspersky Secure Mail Gateway (KSMG) for enhanced security.> Oversaw antivirus product operations with Kaspersky Security Center (KSC) to optimize performance and protection.> Conducted maintenance of Kaspersky Endpoint Security for all Bio Farma computer devices to ensure reliability and safety.> Compiled and analyzed monthly user license reports and device security activity to drive informed decisions.> Executed remote troubleshooting to quickly resolve technical issues and minimize downtime.> Improved endpoint security with proactive maintenance at Bio Farma.> Increased efficiency through monthly user license & security repor.> Enhanced antivirus protection using Kaspersky Security Center.

Greater Jakarta Area, Indonesia

> Expertly perform installation and troubleshooting for customer issues, both remotely and onsite.> Establish 24/7 customer communication through phone, chat, and email for effective consultation.> Proficiently troubleshoot customer problems related to internet, email systems, and servers.> Conduct ongoing maintenance for products under testing.> Efficiently organize and document issues for streamlined resolution and customer satisfaction> Train staff on sales techniques to transform consultations into customer prospects.> Engage in virtual conference calls and accompany the sales team on customer visits.> Configure new devices and upgrade existing services.> Manage the ticketing flow of customer issues and service migration schedules.> Execute service migrations on servers, including setting up and deploying VPS on Applogic, Openstack, and Azure Stack platforms.> Conduct performance testing for websites, servers, storage, and networking.> Monitor server and network products and alerts.> Contribute to the design of hosting infrastructure.> Boosted client satisfaction by resolving technical issues promptly.> Led service set-up and migration, optimizing system performance.> Enhanced sales through consultation and proactive customer engagement.

Cimahi

> Installed and maintained office IT infrastructure for efficiency> Managed and secured customer data, boosting data integrity.> Processed loan and asset data> Enhanced operational flow through meticulous database updates

Cimahi

> Installed and maintained office hardware, software, and network systems> Resolved EDC machine issues, enhancing customer transaction efficiency> Troubleshot and maintained ATM machines to ensure seamless operation.> Updated antivirus software across all devices, safeguarding digital assets.