• Develops strong customer relationships by providing prompt and exceptional sales and after-sales serviceKey Achievements:• Leverages knowledge of Fido products, services, promotions and policies and the telecommunications industry to provide outstanding service to customers and recommend the best solutions

• Supervised daily operations of planning and evaluating information systems and electronic data processing• Managed inventory of departmental hardware and software and identified and resolved key technical issues• Drove competitive analysis concerning new developments in the field by monitoring current trends in technology related to desktop and server support• Offered valuable instruction to end-users in one-on-one and group settings on all departmental applicationsKey Achievements:• Developed and maintained an infrastructure to host centralized system management tools, remotely accessible virtual machines and a development and testing environment• Contributed to continuous improvement initiatives, data analysis, troubleshooting, goal setting, and training

Worked as a member of the New Applications Group and Research and Development Team completing research and self-study in various areas including HTML, PHP and MySQL.