We want to move it! Whether it's a sea or airfreight, import export or cross trade. We professionally handle all.

* Researching the target market and finding companies to target.* Attending meetings with potential customers and sealing deals.* Building a sales pipeline to ensure a constant stream of sales.* Working to achieve monthly sales revenue targets to keep business growing.* Progressing towards activity targets and KPI’s set by the sales manager.* Entering all required data for sales onto the company system.* Following up with past customers and cross selling products.* Providing assistance to other members of the sales team.* Following up on leads generated by other departments.* Investigating and resolving customers' queries* Cold calling potential customers and selling the company’s products.

*** I was selected as the Employee of the Year globally for two years in a row, 2015 and 2016• Closing deals with happy customers and profitable revenue generation to my organization.• Keep an updated prospect pipeline with top 20 of my prospect customers.• Conduct Cold calls and schedule appointments with brand new customers.• Visit prospective buyers and conduct onsite product presentations.• Generate new leads through web research, customers' competitors, and networking.• Prepare quotations and disseminate to prospective clients.• Research competitors and uncover new channels of opportunities.• Prepare and send information packages to prospective clients.• Report weekly sales activities to direct manager.• Keep my trade base actively trading up to the committed profile and continuously work on developing existing accounts by targeting different sectors.• Be first available in front of customers having service/billing issues to retain our relationship and their business.• Prepare and present a weekly debrief to my manager about my territory performance and prospect pipeline.• Keep valuable and mutually beneficial relationships with internal and external customers including decision makers and end users.

• Motivating and inspiring the team to surpass their potential.• Meeting/Exceeding departmental KPI's, including service level, abandon calls in and out of office hours.• Looking constantly for development as well as continuous improvement for the entire team.• Monitoring, organizing, and coaching team on a regular basis.• Ensuring that the employees follow their schedules properly as designed.• Ensure we keep at best level of customer satisfaction.• Handling escalated calls, complaints, questions, and queries as necessary.• Assist in receiving calls on overflow in case of headcount shortage or high volume of calls on queu.• Carrying out team meetings and actively participating in the monthly and weekly meetings.• Prepare department reports and highlight all gaps to the dept. manager.• Documenting general reports on each team member’s performance and targets beside ensuring that they exceed the targets.

1. Motivating and inspiring the team to surpass their potential, and facilitating the communication among the members of team.2. Creating sense of ownership within the employees and resolving employee issues, if any.3. Looking constantly for development as well as continuous improvement for the entire team.4. Monitoring, organizing, and coaching team on a day-to-day basis.5. Communicating the company’s purpose, core values, vision to the front employees.6. Handling escalated calls, complaints, questions, and queries as necessary.7. Creating a conducive work environment for all the call center’s employees.8. Carrying out team meetings and actively participating in the monthly and weekly meetings.9. Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.10. Performing all other tasks as requested by management.

1- Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.2- Prepare reports of findings, illustrating data graphically and translating complex findings into written text.3- Measure and assess customer and employee satisfaction.4- Analyzing collected data.5- Seek and provide information to help company determine their position in the marketplace.6- Measure the effectiveness of marketing, advertising, and communications programs and strategies.7- Conduct research on consumer opinions and marketing strategies.8- Gather data on competitors and analyze their prices, sales, and method of marketing and distribution.9- Devise and evaluate methods and procedures for collecting data (such as surveys, opinion polls, or questionnaires), or arrange to obtain existing data.10- Direct trained survey interviewers.

Job Description:1. Answer phones and respond to customer requests. 2. Provide customers with product and service information. 3. Transfer customer calls to appropriate staff. 4. Identify, research, and resolve customer issues using the computer system. 5. Follow-up on customer inquires not immediately resolved. 6. Complete call logs and reports. 7. Research billing issues. 8. Research misapplied payments. 9. Recognize, document and alert the supervisor of trends in customer calls. 10. Recommend process improvements. 11. Report general problem suspected to the team leader.12. Other duties as assigned.----------------------------------------------------- - During my career as a call center representative for Syriatel, I traveled to Homs province appointed as a call center acting team leader for 5 months. I was responsible for the service level there, monitoring representatives, quality assurance, and other team leader's responsibilities.