Wissam Dib Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Waterloo, Ontario

• Contribute to the development of strategic marketing plans and channel product launches• Develop and manage quarterly sales & marketing budgets• Interact with various cross-functional teams both internal and external to the organization

Waterloo, Ontario

•Developed and executed strategic marketing plans designed to increase sales and customer satisfaction•Created and implemented custom training initiatives that delivered immediate results•Scheduled and led quarterly planning discussions with internal and external stakeholders•Led base management discussions and deployed agreement renewal programs

Waterloo, Ontario

•Led regional marketing discussions with the carrier partner•Managed the RIM MDM (Mobile Device Management) promotional program•Secured and managed regional marketing budgets•Developed and executed outreach customer campaigns•Created and executed Call Center training initiatives

Mississauga, Ontario

•Point person on all Sanyo product launches with Bell Mobility•Led product planning discussions with Sanyo and internal stakeholders•Responsible for ensuring all launch components meet the assigned launch date

Mississauga, Ontario

•Organized planning sessions with the Telesales, Care, Loyalty, and Small Business Call Centers•Secured program opportunities with external vendors such as RIM, HTC, and Palm•Developed and executed sales and retention programs •Performed Needs Assessment initiatives with call center reps to identify areas of improvement

Mississauga, Ontario

•Monitored sales and loyalty customer calls to ensure a high level of customer satisfaction is maintained•Developed tools to help sales representatives improve their understanding of wireless products•Developed and executed sales and loyalty incentives •Facilitated face to face coaching sessions with sales associates and managers