• Developed comprehensive training programs to enhance hospitality expertise and team performance. • Oversaw team operations, ensuring compliance with SOP and SOS. • Overlooking inventory management, hiring and staff management, guest relationships, and a plan to provide incentives that motivate to the team. • Created and refined a robust company profile to strengthen market presence. • Documented all business processes for operational efficiency and accountability. • Designed and executed strategic marketing plans to boost visibility and engage target audiences. • Managed financial tracking and accounting to ensure fiscal responsibility and profitability. • Led brand management initiatives to enhance brand identity and reputation. • Ensured legal compliance and managed all regulatory responsibilities. • Established essential services, including email systems, website hosting, social media and Google integrations. • Increased brand awareness through strategic collaborations with key community influencers. • Conducted targeted marketing efforts through partnerships with various companies to drive engagement• Creating content, including scriptwriting and social company documents. • Producing videos, photos such as trending reels, photos and showcasing the restaurant's ambiance. • Managing the Meta account and running various ads based on market requirements. • Creating company profiles on different platforms such as TripAdvisor, Google, Talabat, and Deliveroo, etc and maintaining professional responses to feedback. • Designing all menus, flyers, and promotional ads. • Conducting physical marketing through collaborations with different companies.

- Spearheaded the pre-opening team as Restaurant Supervisor, setting the foundation for success.- Delegated tasks effectively to streamline team operations and enhance performance.- Cultivated a motivating atmosphere, inspiring team engagement and productivity.- Maintained rigorous training plans and Standard Operating Procedures (SOP) for consistent excellence.- Ensured the highest operational standards were upheld consistently.- Resolved guest complaints promptly, guaranteeing a superior level of satisfaction.

- Integral member of the pre-opening team, ensuring operational excellence from day one.- Specialized in delivering authentic Italian cuisine with an exceptional selection of Italian wines.- Boosted guest engagement through personalized service and attentive interactions.- Led the team in service standards while maintaining consistent SOP compliance.- Effectively managed guest complaints, transforming challenges into opportunities for customer satisfaction.

- Achieved promotion to Captain in Room Dining, enhancing team leadership and service delivery.- Successfully managed shifts, ensuring operational efficiency and exceptional guest experiences.- Addressed and resolved guest complaints, effectively communicating issues to management.- Analyzed and reported on daily and monthly revenue metrics to drive financial performance.- Ensured adherence to all SOPs and hygiene standards, maintaining the highest levels of service quality.

- Integral member of the pre-opening team for a 828-room establishment, ensuring smooth operational readiness.- Provided exceptional service as a waiter in the all-day dining Olive Restaurant, enhancing guest satisfaction.- Versatile experience across lobby lounge, fine dining, and room service, demonstrating a commitment to excellence in hospitality.

- Premier establishment in Abu Dhabi’s dining scene.- Versatile experience in cruise lines, restaurants, banquets, and catering.- Expert in delivering authentic Arabic cuisine with flair.- Thrived in high-volume, fast-paced environments with extended shifts.

- Delivered exceptional service at one of Nepal's most popular lounge bars, providing a diverse menu of multi-cuisine dishes and signature drinks.- Thrived in a fast-paced environment, enhancing guest experiences in various sections, including semi-fine dining, lounge, and terrace.- Embraced high-energy shifts, consistently ensuring customer satisfaction during peak business hours.

- Gained invaluable experience at a fine dining restaurant, part of a prominent chain by renowned Indian Master Chef Sanjeev Kapoor, in the vibrant capital of Kathmandu, Nepal.- Developed teamwork and resilience under pressure, thanks to the support and challenges presented by my dedicated team members.- Gained insights into the culinary industry, enhancing my skills and knowledge in a fast-paced, high-quality service environment.