Alicia Smith Email & Phone Number

Savage, MN, US

As a Business Systems Analyst, I collaborate with a technology team in developing a mobile app and website tools that will help adults gain their high school equivalency diploma. In my role, I work closely with an agile project team, stakeholders and Product Owners to manage a backlog of user stories for enhancements and projects of varying size. I am.

Savage, Minnesota, United States

As a Senior Business Analyst, I bring a wealth of experience to the table. My background as a former software engineer gives me a unique perspective on the industry and a deep understanding of how technology can be leveraged to drive business growth.My expertise in agile methodology, data analysis, planning, and process optimization enables me to develop.

Greater Minneapolis-St. Paul Area

• The Box Tops for Education Program is the largest consumer packaged goods loyalty/school fundraising program with 35.1 million participating households.
• Collaborates with a Product Owner to shape the end-to-end product strategy and determine business value.
• Gathered requirements to accomplish business and technology team goals.
• Utilized market and industry knowledge to translate user needs into user stories and acceptance criteria for the team.
• Maintains a backlog of 3 to 4 sprints ahead of the team.
• Serve as the day-to-day contact for the team on clarification of requirements and drive user stories.

Greater Minneapolis-St. Paul Area

• Lead technical day to day program operations. Troubleshoot and resolve any program bugs that arise.
• Develop comprehensive use cases for critical application testing; partner with QA team to execute testing plans based on use cases.
• Collaboratively define and gather business and technical requirements from marketing and vendor stakeholders; translate requirements into technical documents, identifying and eliminating gaps and risks; communicate.
• Translate requirements for Developer/QA teams and serve as day-to-day contact.
• Identify, create, and support reporting and data quality needs.
• Identify and drive ongoing opportunities for business and process transformation to improve the MarTech space, optimize processes for efficiency/effectiveness, and maximize value from technical capabilities.

Eden Prairie, MN

• Guide technical vision, learn the new domain, and implement new features for our end users.
• Collaborate with Engineer Product Manager to assess business needs and make technical recommendations.
• Code dependable, scalable, and secure applications for internal financial teams.
• Organized and maintained priority work, day-to-day tasks and team needs.
• Lead and mentored junior developers with their work, provided guidance on their coding and best practices, and general day-to-day needs.
• Built a strong network across the IT organization to ensure timely delivery of products

Eden Prairie, Minnesota

• Sitting President of WIT from 01/2018 to 05/2020
• Managed a team of 10 people in our Eden Prairie office and grew the team to 22 employees in three locations (Eden Prairie, Kansas City and Europe).
• In August of 2019 our group helped launch the official Employee Resource Groups for C.H. Robinson.
• Networked and managed relationships across C.H. Robinson to have employee engagement, executive on initiatives and plan successful events
• Worked with Executive leadership to accomplish IT goals regarding employee retention and engagement
• Proposed a partnership with Girls Who Code and established a program to help young girls who are interested in IT careers.

Eden Prairie, MN

• Responsibilities
• Developing RESTful based services, User Interfaces and building other necessary monitoring software.
• Worked within our 16-person team, coming up with designs for new services and working closely with other IT teams to help them implement our services.
• Built REST APIs in C#
• Building, uplifting, and supporting Master Data Mgmt and document processing software
• Working as part of an agile scrum team to deliver technology solutions to the customer and internal business users.

Eden Praire, MN

• 3rd tier application support for a multi-million-dollar Fortune 500 company.
• Triaging tickets, troubleshooting issues, and helping our end users in a quick, timely and friendly manner.
• Built this role and our processes for Master Data Management team, as this role prior to me, was not created.
• Trained internal IT teams on our product.

Greater Minneapolis-St. Paul Area

Beta cohort member creating full-stack applications that dynamically respond to real world business problems. Expertly engaging outside resources to exceed project expectations and share new information with other students. Learning and implementing best practices in version control to ensure the effective maintenance of personal and group projects..

Greater Minneapolis-St. Paul Area

• First point of contact when it comes to starting a new relationship with MentorMate.
• Role was to assist companies with any of their custom software development needs.
• Prospect new companies by researching their current technical solutions and cold calling to try and get new business.
• Educate inbound leads on MentorMate capabilities.
• Collaborate with subject matter experts to build proposal and do formal presentations to clients

Greater Minneapolis-St. Paul Area

• Sales Operations Analyst
• Worked as an analyst in sales operations supporting 36-member sales team responsible for $50 million in annual software revenue.
• Worked with C-level executives, Marketing, Business Development and Finance to provide data and guidance for short and long-range forecasts.Executive Assistant & Sales Support
• Provide direct sales support for Account Executives, Managers and VP of Sales.
• Create and maintain sales data and communicate directly to Executive and C-level management.
• Participate in interdepartmental meetings, trainings, and process improvement groups.

St. Paul, Minneasota

Responsibilities- Responsible for all aspects of daily management of customer service, office, and traffic desk departments for a multi-customer regional distribution center. - Directly supervised 20 plus employees and managed all human resource responsibilities. - Reported to senior management with weekly and monthly operational and financial reports..

- Supported three or more orthopedic surgeons with their surgery schedule and patient consultations. - Drafted letters, presentations, reports and memos.- Prepared meeting minutes, policies, procedures and guidelines for submission to intranet.- Ensured all work completed in the department is completed in an organized timely manner and reflects high.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Software Development