Witold Gertruda Email & Phone Number

Katowice Metropolitan Area

• Scope of experience:
• 5 different instances of CMDB (3 on ServiceNow, 2 on BMC Remedy ITSM)
• 2 major CMDB migrations from BMC Remedy ITSM to ServiceNow
• 3 different clients (both governmental entities and private companies) with different needs and focus areasResponsibilities including (but not limited to):
• Creating and updating Configuration Items (CIs) in CMDB - manually or using bulk uploads
• Identifying opportunities for improvements of process KPIs (completeness, accuracy)

• Preparing regular (daily, weekly, monthly) and ad hoc reports, mainly in MS Excel
• Running client-specific trainings for new joiners

• Providing remote IT support, network troubleshooting, issues resolution implementation, logging tickets in BMC Remedy ITSM, managing e-mail correspondence with the users, Windows XP/7 troubleshooting, basic knowledge.

Bytom, Śląskie, Poland

• Translations both from English to Polish and from Polish to English language
• Transcribing speech to text from a provided film footage

Bytom, Śląskie, Poland

• Managing day-to-day operations of Komiksy.com, online comic book store:
• Inventory and Fulfillment Management: maintaining accurate inventory levels for all SKUs (in stock, preordered, and reordered), conducting audits for accuracy and to fulfill legal/tax obligations, handling manual and.
• Purchase/Order Management: placing purchase orders (based on preorders taken, expected sales, regional license limitations and supplier discount levels), evaluating potential new suppliers, analysing contracts.
• IT Management: managing all IT-related services, including web domain and hosting, setting up and updating store management software (osCommerce), handling any technical issues (both internal and external), monitoring.
• Supplier and Supply Chain Management: freight forwarding and consolidating shipments from US, Canada and Europe, dealing with customs office, handling received shipments, reporting discrepancies and damages
• Marketing: maintaining a web presence, creating and sending newsletters

Bytom, Śląskie, Poland

• Providing subcontractor services for Sony Ericsson (as part of an official Service and Repair Center for SE)
• Handling queue of tickets (electronic parts orders) from workshop technicians
• Verification of inventory levels, flagging any discrepancies to Inventory Manager
• Preparing daily inventory reports in Microsoft Dynamics ERP