As the Head of Support Services, I lead and manage several critical functions within the organization to ensure seamless operations and strategic growth. My key areas of responsibility include:Organizational Development & Transformation:Spearheaded initiatives to enhance organizational effectiveness through comprehensive development programs.Implemented transformative strategies to align organizational structure and culture with business objectives.Led change management… Show more As the Head of Support Services, I lead and manage several critical functions within the organization to ensure seamless operations and strategic growth. My key areas of responsibility include:Organizational Development & Transformation:Spearheaded initiatives to enhance organizational effectiveness through comprehensive development programs.Implemented transformative strategies to align organizational structure and culture with business objectives.Led change management efforts, ensuring smooth transitions and minimal disruption during organizational changes.Compensation & Benefits:Developed and managed competitive compensation and benefits programs to attract and retain top talent.Conducted market analysis and benchmarking to ensure alignment with industry standards.Implemented innovative reward and recognition programs to enhance employee satisfaction and engagement.General Services:Oversaw all general services operations, including facilities management, procurement, and administrative support.Ensured efficient and cost-effective management of resources and services.Implemented policies and procedures to streamline operations and improve service delivery.Key Achievements:Successfully led a major organizational restructuring, resulting in improved operational efficiency and employee morale.Implemented a new compensation framework that increased employee retention rates by 15%.Achieved a 20% reduction in operational costs through process improvements and strategic vendor management. Show less

1. Ensure HRIS Project Implementation which is 2 years pending with the Jugaad approach.2. Maintain and update the organization structure to ensure all the job positions are accurate and up-to-date.3. Perform job analysis process to ensure all job positions have accurate and update the job description 4. Maintain and update HR policy & procedures to ensure all activities within the organization are comply with the standard procedures.5. Perform a performance evaluation process… Show more 1. Ensure HRIS Project Implementation which is 2 years pending with the Jugaad approach.2. Maintain and update the organization structure to ensure all the job positions are accurate and up-to-date.3. Perform job analysis process to ensure all job positions have accurate and update the job description 4. Maintain and update HR policy & procedures to ensure all activities within the organization are comply with the standard procedures.5. Perform a performance evaluation process to ensure the implementation of performance management in the organization.6. Perform and support the talent management processes to develop an organization's succession plan implementation.7. Supervise and manage subordinate development needs (e.g. on the job training, development program, coaching, career path, industrial relations, sharing session, etc.) based on gap competency and current and future job requirements, to ensure the suitability of subordinate quality and quantity with organization needs8. PIC Project HR system transformation for people, position, organization core module, and performance management system module. Show less

Manage a team of techno-functional consultants and provide recommendations on the process to Darwinbox’s enterprise clientsAct as a techno-functional consultant and provide recommendations on processConfigure and manage client’s instance on Darwinbox; assist and train clients to do it on their ownDevise engagement plans that consider customer business goals and map product capabilities to achieve these goalsDrive product adoption, increasing overall retention and achieve process… Show more Manage a team of techno-functional consultants and provide recommendations on the process to Darwinbox’s enterprise clientsAct as a techno-functional consultant and provide recommendations on processConfigure and manage client’s instance on Darwinbox; assist and train clients to do it on their ownDevise engagement plans that consider customer business goals and map product capabilities to achieve these goalsDrive product adoption, increasing overall retention and achieve process success for customersSupport clients during critical HR events like appraisal, increments etc.Support clients to resolve queries or bugs, as and when requiredGather feedback on product experience during the entire customer lifecycle via targeted surveysIdentify prime targets for up-sell/cross-sell and engage sales team to execute on those opportunitiesShare best practices with clients on how to achieve product success with DarwinboxIdentify risks proactively, mitigate and escalate as deemed appropriate Show less

APICAL (www.apicalgroup.com) owns and controls an extensive spectrum of the palm oil business value chain from sourcing to distribution and is engaged in the refining, processing, and trading of palm oil for both domestic use and international export. Apical is managed by RGE Pte Ltd, which also manages other world-class resource-based manufacturing companies, delivering quality end-products to businesses and millions of people around the world.RGE group of companies are involved in the… Show more APICAL (www.apicalgroup.com) owns and controls an extensive spectrum of the palm oil business value chain from sourcing to distribution and is engaged in the refining, processing, and trading of palm oil for both domestic use and international export. Apical is managed by RGE Pte Ltd, which also manages other world-class resource-based manufacturing companies, delivering quality end-products to businesses and millions of people around the world.RGE group of companies are involved in the following business segments: 1. Pulp and Paper – APRIL & Asia Symbol 2. Palm Oil Industry – Asian Agri & Apical 3. Specialty Cellulose – Bracell 4. Viscose Staple Fibre – Sateri & APR5. Energy Resource Development – Pacific Oil & Gas Detail Task :Ensure success workday implementationDeveloping and administering human resources plans and procedures that relate to company personnelPlanning, organizing, and controlling the activities and actions of the HR departmentContributing to the development of HR department goals, objectives, and systemsImplementing and revising a company’s compensation programCreating and revising job descriptionsConducting annual salary surveysDeveloping, analyzing, and updating the company’s salary budgetDeveloping, analyzing and updating the company’s evaluation programDeveloping, revising, and recommending personnel policies and proceduresMaintaining and revising the company’s handbook on policies and proceduresPerforming benefits administrationMaintaining affirmative action programsOverseeing recruitment efforts for all personnel, including writing and placing job adsConducting new employee orientations and employee relations counselingOverseeing exit interviewsMaintaining department records and reportsParticipating in administrative staff meetingsMaintaining company directory and other organizational chartsRecommending new policies, approaches, and procedures Show less

Compensation and benefits – monthly payroll administration, year-end contractual bonus, annual performance bonus process, ad-hoc salary adjustments, participation in market benchmarking studies, working with Regional team on salary alignments etc. Also involves close liaison with regulators, including BPJS and the tax office. Must have strong knowledge of tax PPh article 21 (payroll tax).Recruitment and selection – sourcing candidates, interview, selection, pre-employment verification and… Show more Compensation and benefits – monthly payroll administration, year-end contractual bonus, annual performance bonus process, ad-hoc salary adjustments, participation in market benchmarking studies, working with Regional team on salary alignments etc. Also involves close liaison with regulators, including BPJS and the tax office. Must have strong knowledge of tax PPh article 21 (payroll tax).Recruitment and selection – sourcing candidates, interview, selection, pre-employment verification and on boarding process.Expatriate and plant visitor management – obtaining work permits (KITAS), business visa (211 and 212), assisting with relocation activities (e.g accommodation, vehicle leasing etc)Training and staff development – develop a comprehensive employee training plan and matrix in line with API requirements, conduct training need assessments, source competent trainers for local needs etc.Performance management – drive a performance culture in the organization, assist employees in using the My Performance tools.Talent Management and succession planning – identify high potential talent and work with management for career development and succession planning initiatives.HR policies – responsible aligning local HR policies, procedures and programs with corporate HR strategy, rolling out new HR policies.Industrial relations and employee relations – ensure alignment in all employee benefits such as medical, insurance, personal accident, BUPA and evacuation coverage (for expatriates), organize staff related events (e.g teambuilding) etc.Government and community relations – act as the focal point for all communication with government bodies such as the Batam police, local and provincial immigration authorities, manpower, MIGAS and others.HR Reporting – prepare monthly reports for local and regional teams such as HR Management Reporting (MOR), headcount report, recruitment report, expatriate report, sickness report etc. Show less

PDS Process using System HRISEmployee Create Job GoalEmployee can Enter Job Goal To HRIS Manager Check & Revise Job GoalApproval set up for All Employee Employee Create Appraisal Employee can Enter Appraisal To HRIS Manager Check & Revise Apprisal Manager Review Appraisal HR Update Final Score & download reportMedical Claim Process All Employee Submit Medical to HRIS Attendance & Leave Monitor ALL Attendance Jakarta Check all leave… Show more PDS Process using System HRISEmployee Create Job GoalEmployee can Enter Job Goal To HRIS Manager Check & Revise Job GoalApproval set up for All Employee Employee Create Appraisal Employee can Enter Appraisal To HRIS Manager Check & Revise Apprisal Manager Review Appraisal HR Update Final Score & download reportMedical Claim Process All Employee Submit Medical to HRIS Attendance & Leave Monitor ALL Attendance Jakarta Check all leave balance in HRIS Adaro Carrer Candicate Apply vacancy on line on adaro career HR Portal HRIS Request submit using portal Annoucement HR in Portal HRIS IBT IBT HR User can maintain All data in HRISE-Filling All New Hire Document Scanned on HRIS Show less

"1. Ensuring smooth payroll processing as per the country schedule - including trouble shooting.2. New configuration based on country requirement3. New wage type creation - for posting, use symbolic account within country number range mentioned in template and interact with local finance user for GL account /vendor account. 4. Creating new payroll parameters - create within the number range suggested for the country in the template. However, before creating new payroll… Show more "1. Ensuring smooth payroll processing as per the country schedule - including trouble shooting.2. New configuration based on country requirement3. New wage type creation - for posting, use symbolic account within country number range mentioned in template and interact with local finance user for GL account /vendor account. 4. Creating new payroll parameters - create within the number range suggested for the country in the template. However, before creating new payroll parameters, REMSEC approval to be obtained to ensure that country number range is protected.5. SAP note application which is specific to country - Validation, confirmation and testing in testing client along with users before it is moved to production6. Country specific Time Managment Configuration which has direct impact on payroll.Below is the Configuration that have been done : Posting Characteristics for the wage type 1110Generate Payroll Period Up to 12.2013Create New Infoset for Adhoc Query ReportCreate New Loan Type : Hospitalization LoanChange to the Unpaid Leave CalculationsPresident Election on July 8th 2009 as a Company HolidayIDABB: ABB-TM : Genaration of workscheduleCreate New Wagetype : Transportation Allowance - NETChange Pers Area ID07 From Sunter 2 to CibitungCreate New Unpaid Leave WagetypeAdditional Rule for RD2K938460 Unpaid leave wagetype CreationAdd Wagetype 2101 Adj.Overtime Allowance to Salary Slip ViewCreate New Wagetype : Excess Claim InsuranceAdd Wagetype /LEE Sp.repaymen & /LEP Special pay to Salary Slip ViewChanging Rule Z316 Tax IncentiveChange GL Assignment for Wagetype 2055 to Symbolic Acc 7064Change GL Assignment for Wagetype 2055 to Symbolic Acc 4527Change Wagetype 4031 Naming to Salary Deduction (Leave)Create New Wagetype for Overtime 100% in IT2010Assign Wagetype 1042 for EE group 1&2 Show less

- Fist level support to all SAP Related problem.- Perform business process analysis to define configiration requirements and ensure the deliverable meet with the user requirements and expectations- Provide business and configuration expertise to the assigned design team during design or blueprinting and solution modelling phase for functionality- Create functional and configuration specification documents including development, documentation, and executive of process/configuration… Show more - Fist level support to all SAP Related problem.- Perform business process analysis to define configiration requirements and ensure the deliverable meet with the user requirements and expectations- Provide business and configuration expertise to the assigned design team during design or blueprinting and solution modelling phase for functionality- Create functional and configuration specification documents including development, documentation, and executive of process/configuration test protocols- Provides Project Management as a leader or member of a Project team in developing project work breakdown structures and task depedencies and coordinating the implementation of SAP HR and other HR Systems with IT personnel and members od the business area- Prepares and conducts training that prepare users to meet their business objective for both new and existing systemExplore, analyze and implement any new SAP HR Functionalities to add value to the existing business processes Show less

Medical Payment : Input and checking the result for both Legacy and SAP systemOvertime : Follow up authorized approval up to BA Controllers, Checking the data in soft file should be the same with hard file, Input and checking the result for both Legacy and SAP systemLoan : Maintain the installments process in SAP system.Payroll Process & Payment : Follow up process payment through electronic banking ( Citibank ), Follow up until data completed received by Citibank, Solving problem… Show more Medical Payment : Input and checking the result for both Legacy and SAP systemOvertime : Follow up authorized approval up to BA Controllers, Checking the data in soft file should be the same with hard file, Input and checking the result for both Legacy and SAP systemLoan : Maintain the installments process in SAP system.Payroll Process & Payment : Follow up process payment through electronic banking ( Citibank ), Follow up until data completed received by Citibank, Solving problem for un-succesfull bank transferPayroll Report : Loan report, Journal report, Income tax report, Jamsostek report, Industrial relation report, Headcount report for internal HR, Accouting dept and HSETermination process : Termination calculation, Follow up for complete clearence sheet, Journal report, Tax report ( Final Income Tax ).SAP : Preparation data for SAP Payroll, Development and Maintain SAP system for Payroll Such As Leave and Medical Transaction. Show less

• Providing assistance to the co-workers in preparing certain reports (pay slip, monthly report, bank transfer, GL, tax) through the SAP system in order to support the department activities. Analyze application customization to submit to vendor• Acting the computer key user of the department including development of Corporate Personnel Department’s intranet in order to support the department activities cooperation with OI department.• Downloading the time attendance record system… Show more • Providing assistance to the co-workers in preparing certain reports (pay slip, monthly report, bank transfer, GL, tax) through the SAP system in order to support the department activities. Analyze application customization to submit to vendor• Acting the computer key user of the department including development of Corporate Personnel Department’s intranet in order to support the department activities cooperation with OI department.• Downloading the time attendance record system regularly, checking and correcting monthly time sheet for Jakarta’s employees in order to provide a proper calculation for the salary.• Checking the fix assets cooperate with Accounting Department based on company list in Corporate Personnel Department in order to control the depreciation of Corporate Personnel Asset.• Ensuring the implementation of SAP - HR in Corporate Personnel Department in order to provide excellent administration support. Show less

• Analyze data & Report For user Requirements• Analyze application customization to submit to vendor• Preparing data Migration • Preparing User Guide & Conducting User Training • Application support and debugging• Maintaining Database and server• Maintaining database Back up and restore• Serves as a systems/technical analyst and consultant for the HR division to address systems-related problems and opportunities for systems and process improvements.• Lead… Show more • Analyze data & Report For user Requirements• Analyze application customization to submit to vendor• Preparing data Migration • Preparing User Guide & Conducting User Training • Application support and debugging• Maintaining Database and server• Maintaining database Back up and restore• Serves as a systems/technical analyst and consultant for the HR division to address systems-related problems and opportunities for systems and process improvements.• Lead the HRIS Process management, installation and interface requirement activities to support the HRIS function.• Conducts end user training and assistance.• Assists in the review, testing and implementation of HRIS applications and work with other departments to optimize applications and meet customer needs.• Collaborates with HR Department staff and IT technical staff (incl. vendors) to coordinate the application of upgrades or fixes.• Documents process and results and maintains systems.• Conducts internal audits in accordance with HR audit policy.• Establishes and maintains a comprehensive HRIS reports library Show less

Placed at Citibank N.A, Bapindo Plaza.• Join Domain and Security Anti Virus• Wintel Support for Citibank N.A.• Creating and Maintain User ID in Domain• Setting Acces Right on File Server • Install New Server and Workstation Base on SOE • Install Sabre Teller Application • Clean Up IVR and CTI Server base on UNIX• Maintain ROI & CA Server for ATM • Preparing & Installing new PC for new Branch Opening• Engineer for Citifinancial dealing with Terminal Server… Show more Placed at Citibank N.A, Bapindo Plaza.• Join Domain and Security Anti Virus• Wintel Support for Citibank N.A.• Creating and Maintain User ID in Domain• Setting Acces Right on File Server • Install New Server and Workstation Base on SOE • Install Sabre Teller Application • Clean Up IVR and CTI Server base on UNIX• Maintain ROI & CA Server for ATM • Preparing & Installing new PC for new Branch Opening• Engineer for Citifinancial dealing with Terminal Server Connection.• Set Up Computer for New Brach in Citifinancial Bekasi, Tanggerang & Duren Sawit. Show less