William Ross Email & Phone Number

Doylestown, Pennsylvania, United States

Mason, Ohio, United States

- Elevated to Group Leader to oversee multiple units with a global portfolio of 21 Enterprise customers representing $12M in Annual Recurring Revenue (ARR).- Strategized client roadmaps in collaboration with C-level executives securing 100% customer retention while exceeding CSAT (Customer Satisfaction) and NRR (Net Retention Rate) targets.- Collaborated with Product, Development, and Sales teams to create targeted growth campaigns leading to an additional 15% growth through API… Show more - Elevated to Group Leader to oversee multiple units with a global portfolio of 21 Enterprise customers representing $12M in Annual Recurring Revenue (ARR).- Strategized client roadmaps in collaboration with C-level executives securing 100% customer retention while exceeding CSAT (Customer Satisfaction) and NRR (Net Retention Rate) targets.- Collaborated with Product, Development, and Sales teams to create targeted growth campaigns leading to an additional 15% growth through API integrations, application expansions, data warehousing, et al.- Launched strategic planning initiatives and cross-functional realignment realizing $80k in measurable cost savings.- Reduced manual workload by 35% using LEAN principles to streamline/automate overburdened processes and eliminate waste. Show less

Mason, Ohio, United States

- Promoted to create and lead a team of Client Relationship Managers while administering a portfolio of 14 diverse clients representing $8M in ARR.- Maintained regular cadence with key stakeholders to monitor support tickets, application updates, project timelines, and SLA targets resulting in a 15% increase in product adoption and utilization.- Presented various feature extension options, application customizations, and product demonstrations generating a 25% increase in cross-sell and… Show more - Promoted to create and lead a team of Client Relationship Managers while administering a portfolio of 14 diverse clients representing $8M in ARR.- Maintained regular cadence with key stakeholders to monitor support tickets, application updates, project timelines, and SLA targets resulting in a 15% increase in product adoption and utilization.- Presented various feature extension options, application customizations, and product demonstrations generating a 25% increase in cross-sell and upsell opportunities. - Conducted client implementations bridging gaps between sales and ongoing support through requirements gathering, MSA interpretation and application, and creative problem-solving reducing time-to-value by 20%.- Nurtured 3 “At Risk” customers to a “Referenceable” state mitigating churn through client engagement, feedback/data analysis, and conflict resolution. Show less

Mason, Ohio, United States

- Managed a portfolio of 8 clients with a combined ARR of $4M as Senior POC supporting Environmental, Health, and Safety (EHS), Quality, and Security applications.- Established regular weekly, bi-weekly, or monthly meetings with all clientele to review support items, product roadmaps, and application enhancement options resulting in 100% client engagement.- Innovated the proposal lifecycle facilitating cross-functional brainstorming sessions, creating ballpark estimates and negotiating… Show more - Managed a portfolio of 8 clients with a combined ARR of $4M as Senior POC supporting Environmental, Health, and Safety (EHS), Quality, and Security applications.- Established regular weekly, bi-weekly, or monthly meetings with all clientele to review support items, product roadmaps, and application enhancement options resulting in 100% client engagement.- Innovated the proposal lifecycle facilitating cross-functional brainstorming sessions, creating ballpark estimates and negotiating Statements of Work (SoWs) for projects worth $125k.- Demonstrated successful project management leadership working with multiple teams and beating timelines on 25% through mindful resource allocation, - Steered 3 implementations/onboarding projects through installation, configuration/customization, User Acceptance Training (UAT), Go Live, and product adoption through to ongoing support. Show less

Rochester, New York, United States

- Led a team of 12 direct reports supporting the Telecom Expense Management (TEM) and Mobile Device Management (MDM) operations for 17 Enterprise and Mid-Market clients representing $25M in ARR.- Increased responsibility by over 75% in my time with the company and, at peak, represented 25% of the entire Enterprise division.- Monitored invoice loading/processing, portal/vendor management, audit/optimization, support ticket management, EDI maintenance, and al escalations leading to 94%… Show more - Led a team of 12 direct reports supporting the Telecom Expense Management (TEM) and Mobile Device Management (MDM) operations for 17 Enterprise and Mid-Market clients representing $25M in ARR.- Increased responsibility by over 75% in my time with the company and, at peak, represented 25% of the entire Enterprise division.- Monitored invoice loading/processing, portal/vendor management, audit/optimization, support ticket management, EDI maintenance, and al escalations leading to 94% retention.- Led Quarterly Business Reviews (QBR) presentations to executive client leadership communicating milestone achievement, Return on Investment (ROI), and collaborating on strategic growth objectives netting an additional $150k year over year.- Executed value-added internal projects such as an overhaul of Standard Operating Procedures (SOPs), re-designing and streamlining QBR processes and documentation, and creating KPIs leading to a 20% increase in productivity for the division. Show less

Cincinnati, Ohio, United States

- Served as a Technical Account Manager for a Value-Added Distributor specializing in wireless broadband networking equipment, telecommunications solutions, IP surveillance/security, and green/solar technologies.- Consistently achieved sales quotas managing over 300 buying partners with a Top 50 focus - Increased sales annually between 20-30% totaling over $4M in my final year with the company by spearheading client communication, cultivating relationships with key channel partners… Show more - Served as a Technical Account Manager for a Value-Added Distributor specializing in wireless broadband networking equipment, telecommunications solutions, IP surveillance/security, and green/solar technologies.- Consistently achieved sales quotas managing over 300 buying partners with a Top 50 focus - Increased sales annually between 20-30% totaling over $4M in my final year with the company by spearheading client communication, cultivating relationships with key channel partners, solidifying rapport with multiple vendors, and strategically expanding the resale channel.- Created technical deployment proposals by performing RF propagation modeling, link calculations, and proof of concept to ensure 100% connectivity. Show less

Associates, Liberal Arts And Sciences/Liberal Studies

College/University Preparatory And Advanced High School/Secondary Diploma Program