Jack Appleton Email & Phone Number

Little Rock, Ar, Us

- Created and presented reports to IT Committee.- Performed troubleshooting to diagnose and resolve complextechnical problems.- Created user accounts, set up permissions, and monitored systemsecurity.- Trained end users on how to use new systems and technologieseffectively.- Coordinated with vendors for procurement of IT products or servicesas needed.- Maintained composure and patience in face of difficult customersituations, applying de-escalation techniques and positive customersupport.

Little Rock, Ar, Us

- Provided first line of support to end-users for hardware/software issues via Help Desk, phone, remote access and in person to resolve issues.- Performed system access maintenance including setting up user accounts, permissions, and password resets.- Set up web conferencing and videoconferencing meetings using applications such as Cisco WebEx- Provided support for LAN/WAN/VOIP systems.- Maintained and created reports of hardware and software inventories using IT management systems such as SpiceWorks and Microsoft System Center Configuration Manager.- Collaborated with IT Team members to optimize firm information systems.- Participated in IT Help Desk on-call rotation.- Designed and carried out independent projects as assigned.

Palo Alto, Ca, Us

- Disassembly and reassembly of computers and repaired IT peripherals and equipment. i.e. printers, mobile devices, scanners, etc.- Produced tests for HP Products.- Executed basic imaging.- Installed and configured operating system software and upgrades.- Provided support for different types of telecom devices, local area networks (LANs), wide area networks (WANs), servers, etc.- Prepared and maintained reports of devices worked on.- Provided training to team members on how to resolve basic issues that affect their computer systems.- Performed other duties as assigned.

Little Rock, Ar, Us

- Computer/Network Helpdesk support for 10 users locally and 55 remote users- New User/Computer Setup and Configurations- Troubleshooting computer and network issue for attorneys, paralegals, and staff in a fast-paced, high-stress environment- Help people work from anywhere; accessing local and cloud based resources

Washington, District Of Columbia, Us

- Compiled and readied articles for the Senator.- Attended online seminars.- Contacted CEOs of Foodbanks throughout Arkansas.- Compiled spreadsheets and other reports for the Senator’s staff.

Political Science, Political Science And Government

High School Diploma