Advisory Sr. Manager
CurrentCustomer & Operations Consulting - Enterprise strategy and transformation, voice of the customer, digital integration and implementation, human centered design, operational change, Agile methodology
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@allstate.com
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William J. is listed as Sr. Manager | Enterprise Strategy and Digital Customer Transformation at KPMG US, based in Bellevue, Washington, United States. AeroLeads shows a work email signal at allstate.com and a matched LinkedIn profile for William J..
William J. previously worked as Advisory Sr. Manager at Kpmg Us and Customer Experience Journey Manager at Allstate. William J. holds Bachelor'S Degree, International Political Economy from Carthage College.
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AeroLeads found 1 current-domain work email signal for William J.. Compare company email patterns before reaching out.
My focus is on enterprise strategy transformation, integrating customer insights seamlessly into digital platforms. My efforts in human-centered design and operational change are propelled by Agile methodologies, ensuring solution strategies are both innovative and practical. With over 14 years of experience, I've directed initiatives that balance operational efficiency with customer satisfaction.
Listed skills include Agile Methodologies, Project Management, Testing, Consulting, and 9 others.
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New York, NY, US
Customer & Operations Consulting - Enterprise strategy and transformation, voice of the customer, digital integration and implementation, human centered design, operational change, Agile methodology
Northbrook, IL, US
Directed execution of strategic initiatives and projects for transforming customer experience journeys, standards, and measurements to balance operational efficiency and customer satisfaction goals.
Northbrook, IL, US
Owned transforming the vision, strategy, and roadmap for the customer experience for a new digitally aligned claims department and product through human centered design.
Northbrook, IL, US
Led efforts to scale a country wide customer service overhaul which included administering workshops for over 100 offices and their staff to lead with empathy and drive change, leveraging agile project management practices.
Northbrook, IL, US
Drove analysis of business operations to identify opportunities and solutions centered around automation, AI, self-service, and consumer driven business improvements through rapid prototyping and data science.
Established and managed new bar/restaurant small business. World-class mixologist.
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William J. works for KPMG US.
William J. is listed as Sr. Manager | Enterprise Strategy and Digital Customer Transformation at KPMG US.
AeroLeads has found 1 work email signal at @allstate.com for William J. at KPMG US.
William J. is based in Bellevue, Washington, United States while working with KPMG US.
William J. has worked for Kpmg Us, Allstate, Juniper Bar + Market + Bistro, and Interac.
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William J. holds Bachelor'S Degree, International Political Economy from Carthage College.
William J. is listed with skills including Agile Methodologies, Project Management, Testing, Consulting, Innovation Development, Bartending, Mixed Martial Arts, and Graphic Design.
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