Jason Cloud Email & Phone Number

San Diego, Ca, Us

Oceanside, Ca, Us

Carlsbad, California, Us

After the global pandemic, I decided to get out of the house and get back into the office by obtaining a Sr. DevOps role with Atec. This position continuously pushes me to grow and expand my areas of knowledge to manage and support the wide array of development projects and production environments.• Setup and maintain all project build and release pipelines.• Cloud resource cost analysis and budget setting.• Developed monitoring and operations plan for Asia, Europe and U.S.• Create Jira project change request workflows.• Help maintain HITRUST certification.• Lead CAB meetings for change requests.• Collaborate with marketing and systems to support customers.

Chicago, Illinois, Us

In late 2018 I interviewed and was offered a position on the DevOps team. The DevOps role has allowed me to significantly expand the types of platforms, customers and tools utilized by DevOps to support a growing and changing customer base.Senior DevOps Engineer • SLA incident and management reporting.• Work directly with InfoSec to mitigate security threats.• Configure and deploy environments using Azure Pipelines.• Create scripted synthetic monitors for alert polices. • Manage and support software upgrades for customer environments.• Work with customer success managers to support customers and help facilitate conversations to deliver services and expand sales opportunities.Hosting Manager - • Work with account executives and 3rd party data centers to provide quotes for new opportunities• Support business development and new customer acquisitions across a variety of business units• Provide detailed and timely responses to RFP and RFI questionnaires• Standardize processes and procedures for delivering hosting quotes for various software suites• Lead data center consolidation and migration projects to reduce costs and provide better securitySenior Technical Engineer - • Install, upgrade, and maintain all hosted SQL production, demo, training, and UAT environments including analysis services, SSIS, SSRS• Create environments within the Cloud for development, customer care, and professional services• Configure various database maintenance plans including SQL high availability • Virtual machine provisioning and management/monitoring • Firewall and DNS entry/configuration for all hosted environments including environments using SSL certificates

London, United Kingdom, Gb

London, United Kingdom, Gb

- Authored or revised documentation specific to software releases and hosting tasks- Performed beta testing of EMIS software- Collaborated with product management, development and Q.A. to resolve issues prior to software releases- Provided exceptional customer support to hosted customers and resolved escalated issues from customer support for non-hosted customers

London, United Kingdom, Gb

- Reproduced issues outside customer environments, examined customer environments, and ran traces to capture queries in order to diagnose and resolve customer issues - Responded to issues via email or phone and provided the customer with an initial response including a ticket number for the issue and either resolved the issue or identified the most appropriate resource to provide the customer with a timely resolution

Msim, Information Management

Mis, Management Of Information Systems