William Barnhart Email & Phone Number

Austin, Texas, United States

● Update and maintain self-service analytics environment using Amazon Redshift and Looker.● Create and update data models using dbt Cloud and LookML.● Create dashboards and schedule reporting using Looker and SSRS.● Coordinate with Accounting and Business Development departments to generate accurate, actionable, and concise revenue share reporting for hundreds of partners.● Collaborated with Accounting, Devops, and Engineering teams to develop new data models and transfer the data between two AWS regions.● Work with Product, Marketing, and Sales to provide ad-hoc reporting and analysis.

Austin, Texas Area

● Developed familiarity with SQL and Looker to field basic ad-hoc analyses.● Coordinated team goals and prioritized organization-wide requests.● Managed data team stakeholders and communicated timelines.● Provided domain and product expertise.

Austin, Texas Area

● Reviewed escalated bug reports from L1 Support agents. Documented bugs and issues to build the case for replication, or coached agents on the software integration as the situation requires.● Worked closely with Quality Assurance and Engineering teams to explain issues and their impact on our user base.● Maintained communication with external business partners regarding any issues that occurred outside of our software, but still affected the software and our users.

Austin, Texas

● Fielded a wide spectrum of user questions and issues via chat and email.● Served as a knowledge expert on all aspects of the software, its uses, and capabilities.● Kept a constant line of communication open with team members to identify and help identify new issues.● Worked closely with Product and Escalation Teams to escalate proper feedback and bugs.

Austin, Texas

● Served as the first point of contact to handle and resolve customer inquiries.● Maintained a consistent understanding of a constantly updating software platform.● Identified abnormalities to escalate to Quality Assurance or Development teams as necessary.● Monitored trends of concerns and confusion within the customer base to facilitate better communication and deflection opportunities.

Austin, Tx

● Assisted in maintaining internal Confluence and Knowledge Base articles.● Redesigned structure of existing Standard Response database for current, temporary, and ongoing issues.● Responsible for spotting trends, issues, and developing problems through customer reports and internal data. Found innovative ways to solve these problems for customers in a timely manner. ● Acted as a liaison between customers and product specialists to effectively address and resolve gameplay and service issues of online gaming services.

Austin, Tx

● Supported twenty clients within IBM. Consulted with clients to determine and meet their administrative needs concerning large meetings, scheduling, travel arrangement domestically and internationally – including accommodation, and creating accurate and up to date expense reports. ● Assisted clients in orienting and training of individual new hires regarding systems and software used by the client.● Cooperated with other assistants and executives within Manpower, Burnett, and IBM locations.

Dallas, Tx

● Conducted regular store-wide audits based on company’s schedule and individual expectations. ● Worked closely with other departments and Loss Prevention team to locate missing merchandise within the store and through errors in shipping paperwork.● Communicated with all departments to improve procedures for maintaining department-specific stock levels.